Faulty week 38 iPhone screen

[maestro55]

So this evening I went to write a text message to this chick that I know, and so as usual I pulled my iPhone out of it's holster and went to unlock the phone. No response was given from the touch screen. No big deal, I just reset the phone and it should work. Wrong. I reset the phone twice and left it off for over a minute both times but still the screen is not responsive. The entire bottom half of the screen isn't working. I tried a complete flash restore thinking I might get lucky and have a software issue, but no it is a hardware issue.

So obviously I need to take it to Apple, I decided that instead of waiting over a week in the time it would take the send off my iPhone on my own that I would drive to Dallas and see what they could do at the Apple store. So I made an appointment for Wednesday (my next day off work). I went and got my bag from the AT&T store with the boxes and such. To my dismay it appears somewhere along the way I lost the receipt. I am hoping AT&T can print a copy of the receipt from their system; however, on the chance that they cannot, will this be a problem? I have Apple Care and the product is registered with Apple.

Also what are they chances they repair in store? Either way it will be cheaper, but I hate being stuck with my old phone because this one is messed up.

Anyone else have any problems with the week 38 iPhone screens?

 

[jeffmc]

So this evening I went to write a text message to this chick that I know, and so as usual I pulled my iPhone out of it's holster and went to unlock the phone. No response was given from the touch screen. No big deal, I just reset the phone and it should work. Wrong. I reset the phone twice and left it off for over a minute both times but still the screen is not responsive. The entire bottom half of the screen isn't working. I tried a complete flash restore thinking I might get lucky and have a software issue, but no it is a hardware issue.

So obviously I need to take it to Apple, I decided that instead of waiting over a week in the time it would take the send off my iPhone on my own that I would drive to Dallas and see what they could do at the Apple store. So I made an appointment for Wednesday (my next day off work). I went and got my bag from the AT&T store with the boxes and such. To my dismay it appears somewhere along the way I lost the receipt. I am hoping AT&T can print a copy of the receipt from their system; however, on the chance that they cannot, will this be a problem? I have Apple Care and the product is registered with Apple.

Also what are they chances they repair in store? Either way it will be cheaper, but I hate being stuck with my old phone because this one is messed up.

Anyone else have any problems with the week 38 iPhone screens?

no way man, you don't need the receit. apple tracks serial numbers so they can view the date of purchase, and the beautiful thing is that all phones have a one year warranty, and since the phone hasn't been out longer than a year every phone is still under said warranty.

you should be aware that apple in store, doesn't repair phones, they replace them. So make sure you have any information backed up before you go!

 

[maestro55]

no way man, you don't need the receit. apple tracks serial numbers so they can view the date of purchase, and the beautiful thing is that all phones have a one year warranty, and since the phone hasn't been out longer than a year every phone is still under said warranty.

you should be aware that apple in store, doesn't repair phones, they replace them. So make sure you have any information backed up before you go!

Thanks for the information, hopefully they do replace the phone instead of sending it off for repair. I don't want to make a trip only to have to wait longer for the phone to get to me. currently using my razor which really sucks compared to the iPhone.