Figuring out cause of freeze/crash

[TitanTiger]

So this has been an issue since Mavericks. Overall, everything works fine. But if I log into Yahoo Mail via any web browser, it will work fine at first and they the system will start locking up. I can move the cursor, but clicking on things will either give me a beachball or nothing will happen. I can walk away and let it sit for several minutes and nothing changes. Cursor still moves but clicks and keyboard commands are useless. Can't force quit or anything. Only solution is to do a forced reboot with the power button.

I'm trying to figure out what to do to diagnose the issue. The problem has persisted through Yosemite and now El Capitan. When I ran the El Capitan beta on a partition, I didn't have the issue so it's something about my account or some program I use. But I don't know how to read crash logs or which logs to look at. I'd like to avoid a full, clean reinstall if I can.

Any help would be appreciated.

 

[TitanTiger]

bump

 

[Weaselboy]

Give this a try to help diagnose. Go into System Prefs and is Users & Groups make new temp/test asmin account and restart into that account and see if the problem persists in that account. If the problem goes away, then we know it is somethign running specific to your main account.

If that is the case, download and run the app EtreCheck while logged in to your real account. It will create an anonymized report showing everything running on the system. Post that report here so we can take a look.

 

[TitanTiger]

Give this a try to help diagnose. Go into System Prefs and is Users & Groups make new temp/test asmin account and restart into that account and see if the problem persists in that account. If the problem goes away, then we know it is somethign running specific to your main account.

If that is the case, download and run the app EtreCheck while logged in to your real account. It will create an anonymized report showing everything running on the system. Post that report here so we can take a look.

When you say restart into it, do I have to logout of all other accounts and reboot, or just log into the new temp account?

I went ahead and ran Etrecheck. Here's the output:

EtreCheck version: 2.5.4 (214)

Report generated 10/13/15, 5:35 PM

Runtime 2:39

Download EtreCheck from http://etresoft.com/etrecheck



Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.



Hardware Information: (What does this mean?)

iMac (21.5-inch, Late 2009)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

16 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

BANK 1/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n



Video Information: (What does this mean?)

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1080



System Software: (What does this mean?)

OS X El Capitan 10.11 (15A284) - Time since boot: about one day



Disk Information: (What does this mean?)

Hitachi HDT721050SLA360 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

iMac HD (disk0s2) / : 476.60 GB (125.40 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Recovery HD (disk0s4) <not mounted> [Recovery]: 650 MB

Snow Leopard (disk0s5) /Volumes/Snow Leopard : 21.87 GB (7.00 GB free)



OPTIARC DVD RW AD-5680H ()



USB Information: (What does this mean?)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Card Reader

Samsung Electronics Co., Ltd. CLP-320 Series

MediaTek Inc MT1887

Fitbit Inc. Fitbit Base Station

Apple Inc. Built-in iSight

Western Digital Ext HDD 1021 1.5 TB

EFI (disk1s1) <not mounted> : 210 MB

Western Digital (disk1s2) /Volumes/Western Digital : 400.43 GB (126.25 GB free)

Time Machine (disk1s3) /Volumes/Time Machine : 599.87 GB (256.40 GB free)

iMac Backup (disk1s4) /Volumes/iMac Backup : 499.39 GB (146.77 GB free)



Configuration files: (What does this mean?)

/etc/sudoers, File size 1302 but expected 2299

/etc/launchd.conf - File exists but not expected



Gatekeeper: (What does this mean?)

Mac App Store



Kernel Extensions: (What does this mean?)

/Applications/Utilities/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]



/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (90.5.7) [Click for support]

[not loaded] com.vmware.kext.vmioplug.12.1.19 (12.1.19) [Click for support]

[not loaded] com.vmware.kext.vmnet (0268.43.43) [Click for support]

[not loaded] com.vmware.kext.vmx86 (0268.43.43) [Click for support]

[not loaded] com.vmware.kext.vsockets (90.5.7) [Click for support]



/Incompatible Software/Parallels Service.app

[not loaded] com.parallels.kext.prl_hid_hook (7.0 15107.796624) [Click for support]

[not loaded] com.parallels.kext.prl_hypervisor (7.0 15107.796624) [Click for support]

[not loaded] com.parallels.kext.prl_netbridge (7.0 15107.796624) [Click for support]

[not loaded] com.parallels.kext.prl_usb_connect (7.0 15107.796624) [Click for support]

[not loaded] com.parallels.kext.prl_vnic (7.0 15107.796624) [Click for support]



/Library/Application Support/Hotspot Shield

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) [Click for support]



/Library/Extensions

[loaded] com.bluecoat.kext.bckd (204.4.1fc23 - SDK 10.8) [Click for support]

[loaded] com.squirrels.airparrot.framebuffer (5 - SDK 10.10) [Click for support]

[loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]

[not loaded] org.virtualbox.kext.VBoxDrv (4.2.12) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.12) [Click for support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.12) [Click for support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.2.12) [Click for support]



/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.1.0) [Click for support]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]

[not loaded] com.wdc.driver.USBHP (1.0.11) [Click for support]

[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Click for support]



/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.1.0) [Click for support]



Startup Items: (What does this mean?)

TiVoDesktop: Path: /Library/StartupItems/TiVoDesktop

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete in OS X Yosemite



Launch Agents: (What does this mean?)

[running] com.brother.LOGINserver.plist [Click for support]

[loaded] com.coupons.coupond.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] com.teamviewer.teamviewer.plist [Click for support]

[loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]



Launch Daemons: (What does this mean?)

[loaded] com.anchorfree.ajaxserver.plist [Click for support]

[running] com.bluecoat.k9filter.plist [Click for support]

[loaded] com.bombich.ccc.plist [Click for support]

[running] com.bombich.ccchelper.plist [Click for support]

[running] com.crashplan.engine.plist [Click for support]

[running] com.fitbit.galileod.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[failed] com.prey.agent.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[loaded] com.teamviewer.teamviewer_service.plist [Click for support]



User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[loaded] com.valvesoftware.steam.ipctool.plist [Click for support]

[loaded] com.zimbra.desktop.plist [Click for support]

[loaded] org.virtualbox.vboxwebsrv.plist [Click for support]

[loaded] uk.co.markallan.clamxav.freshclam.plist [Click for support]



User Login Items: (What does this mean?)

Dropbox Application (/Applications/Dropbox.app)

SMARTReporter Application (/Applications/SMARTReporter/SMARTReporter.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

VMware Fusion Start Menu Application (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)

Copy Application (/Applications/Copy.app)

CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

OpenDNS Updater Application Hidden (/Applications/OpenDNS Updater.app)

handyPrintUserDaemon Application (/Applications/handyPrint.app/Contents/Library/LoginItems/handyPrintUserDaemon.app)

CCC User Agent Application (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

CrossOver CD Helper Application (~/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

MEGAsync Application (/Applications/MEGAsync.app)



Other Apps: (What does this mean?)

[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper

[loaded] br.com.mrmilk.Should-I-Sleep-Agent

[running] br.com.mrmilk.Should-I-Sleep.85472

[running] com.apple.xpc.launchd.oneshot.0x1000000a.EtreCheck

[running] com.bombich.cccuseragent.51872

[running] com.brother.ControlCenter.105952

[running] com.brother.utility.NETserver.104352

[running] com.brother.utility.USBserver.103392

[running] com.code42.b42menuextra.104672

[running] com.codeweavers.CrossOverCDHelper.108832

[running] com.copy.agent.53472

[running] com.getdropbox.dropbox.56032

[running] com.netputing.handyPrintUserDaemon.7712

[running] com.opendns.OpenDNS_Updater.82272

[running] com.softwareambience.Unclutter.91232

[loaded] com.softwareambience.Unclutter.StartupLauncher

[running] com.vmware.fusionStartMenu.103712

[running] mega.mac.70752

[running] org.corecode.SMARTReporter.86752



Internet Plug-ins: (What does this mean?)

JavaAppletPlugin: Version: Java 8 Update 60 build 27 Check version

nplastpass: Version: 2.0.15 [Click for support]

Google Earth Web Plug-in: Version: 5.2 [Click for support]

Default Browser: Version: 601 - SDK 10.11

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]

PDF Browser Plugin: Version: 2.4.4 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Click for support]

QuickTime Plugin: Version: 7.7.3

AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]

iPhotoPhotocast: Version: 7.0

eMusicRemote: Version: Unknown [Click for support]

AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.2.0 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.5.6 - SDK 10.6 [Click for support]

eMusic: Version: Unknown

DirectorShockwave: Version: 12.1.1r151 - SDK 10.6 [Click for support]



Safari Extensions: (What does this mean?)

1Password

Ultimate Status Bar

uBlock

DirectLinks

Ghostery



3rd Party Preference Panes: (What does this mean?)

Flip4Mac WMV [Click for support]

Java [Click for support]

K9 Web Protection [Click for support]

Perian [Click for support]

TiVo Desktop [Click for support]



Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

iMac HD: Disk size: 476.60 GB Disk used: 351.20 GB

Destinations:

Time Machine [Local]

Total size: 599.87 GB

Total number of backups: 44

Oldest backup: 9/13/15, 8:21 AM

Last backup: 10/13/15, 5:12 PM

Size of backup disk: Too small

Backup size 599.87 GB < (Disk used 351.20 GB X 3)



Top Processes by CPU: (What does this mean?)

80% mdworker(18)

21% mds

6% WindowServer

4% CrashPlanService

3% syslogd



Top Processes by Memory: (What does this mean?)

1.31 GB com.apple.WebKit.WebContent(7)

1.28 GB kernel_task

885 MB CrashPlanService

459 MB softwareupdated

360 MB Safari



Virtual Memory Information: (What does this mean?)

6.11 GB Free RAM

10.00 GB Used RAM (5.16 GB Cached)

0 B Swap Used



Diagnostics Information: (What does this mean?)

Oct 12, 2015, 08:35:16 AM Self test - passed



Standard users cannot read /Library/Logs/DiagnosticReports.

Run as an administrator account to see more information.

 

[Weaselboy]

What I meant was to logout of the exisitng account, then restart the computer, and when it starts to login to the test account and see if that fixes the problem.

Looking at that Etrecheck report, you have a LOT of third party startup and login items running there and any of those could be the problem. You also have several browser plugins running there that may be causing the issue.

Have you been able to restart into the new account and does that solve the problem?

 

[TitanTiger]

What I meant was to logout of the exisitng account, then restart the computer, and when it starts to login to the test account and see if that fixes the problem.

Looking at that Etrecheck report, you have a LOT of third party startup and login items running there and any of those could be the problem. You also have several browser plugins running there that may be causing the issue.

Have you been able to restart into the new account and does that solve the problem?

Ok, I did that. The freeze did not occur under my new temp account.

 

[Weaselboy]

Ok, I did that. The freeze did not occur under my new temp account.

Okay then, that proves it is somethnig running under your account. This is going to be a bit of work to troubleshoot because you have so many things running on there.

The way to do this is to start removing non-Apple launch items that are on the Etrecheck list there until you find the one that is causing the problem.

 

[TitanTiger]

Okay then, that proves it is somethnig running under your account. This is going to be a bit of work to troubleshoot because you have so many things running on there.

The way to do this is to start removing non-Apple launch items that are on the Etrecheck list there until you find the one that is causing the problem.

Spoke too soon. I logged out of temp account and into mine and within a few minutes the freeze happened. It literally never happens unless I go to Yahoo Mail.

 

[Weaselboy]

Spoke too soon. I logged out of temp account and into mine and within a few minutes the freeze happened. It literally never happens unless I go to Yahoo Mail.

That sort of confirms what I was saying. If it happens in your account and not the temp account, that would seem to prove it is something running under the main account that is causing the problem.

 

[TitanTiger]

That sort of confirms what I was saying. If it happens in your account and not the temp account, that would seem to prove it is something running under the main account that is causing the problem.

But I didn't log into Yahoo in my regular account. I only did it in the temp. I logged out of temp then into my main one and never went to Yahoo from there and it froze up.

 

[Weaselboy]

But I didn't log into Yahoo in my regular account. I only did it in the temp. I logged out of temp then into my main one and never went to Yahoo from there and it froze up.

But it still only happens in the regular account and not the temp correct?