I was was given a 2017 iMac (part of design work I did trade).
It had a cracked lcd. But it also had Apple Care so Apple repaired that for a $99 "incident fee", but we also found a efi firmware lock, the owner (he was not the original imac owner) gave me a copy of the original receipt, so they removed it no problem. When I got it home and plugged it in I watched it being remote erased via Find My Mac. And now has an Activation lock.
So I contacted Apple again, sent the receipt and am awaiting a response. And here is the rub, it was reported lost not stolen. The police said I turn it in, but no reports of lost or stolen iMac in my area. I went to the Apple site and it just lists the verified purchase date, active Apple Care for 8 more months.
Apple can't help (again only reported lost), won't give me the original owners info (it is marked out mostly on my copy of the receipt, a local address, I have called the number, disconnected, went to the address, a rental, so no luck there. And sent a letter a month ago, returned, undeliverable, (was hoping it would get forwarded).
Since the iMac is now wiped, can't retrieve anything off it (understandable).
The store where it was sold, can't/won't give me any info (again understandable).
And according to Apple I am the first and only registered owner, so weird.
So my question is, any ideas as to how or whom I can contact to try and return this iMac? If they can't/won't give me the info, maybe contact them themselves.
Having had an iMac stolen a few years back, I would have loved if someone made an attempt to return it.
I mean even if Apple refuses to undo the lock, I can sell the parts (brand new screen), but it just rankles me, that someone is missing a $1500+ machine and nothing to be done.
Weird request so thanks in advance.
It had a cracked lcd. But it also had Apple Care so Apple repaired that for a $99 "incident fee", but we also found a efi firmware lock, the owner (he was not the original imac owner) gave me a copy of the original receipt, so they removed it no problem. When I got it home and plugged it in I watched it being remote erased via Find My Mac. And now has an Activation lock.
So I contacted Apple again, sent the receipt and am awaiting a response. And here is the rub, it was reported lost not stolen. The police said I turn it in, but no reports of lost or stolen iMac in my area. I went to the Apple site and it just lists the verified purchase date, active Apple Care for 8 more months.
Apple can't help (again only reported lost), won't give me the original owners info (it is marked out mostly on my copy of the receipt, a local address, I have called the number, disconnected, went to the address, a rental, so no luck there. And sent a letter a month ago, returned, undeliverable, (was hoping it would get forwarded).
Since the iMac is now wiped, can't retrieve anything off it (understandable).
The store where it was sold, can't/won't give me any info (again understandable).
And according to Apple I am the first and only registered owner, so weird.
So my question is, any ideas as to how or whom I can contact to try and return this iMac? If they can't/won't give me the info, maybe contact them themselves.
Having had an iMac stolen a few years back, I would have loved if someone made an attempt to return it.
I mean even if Apple refuses to undo the lock, I can sell the parts (brand new screen), but it just rankles me, that someone is missing a $1500+ machine and nothing to be done.
Weird request so thanks in advance.
