I don't know if anyone else has experienced this, but I find the quality of the exterior finish of new MBPs to be far worse than previous models. The scratch and nick at the drop of a hat in ways I don't remember occurring in previous generations
I have the same thing happen to me with the first 16" M3 Max I got. I fortunately was able to bring it to my local Apple Store and they immediately exchanged. I would certainly contact Apple Support, I am sure they will let you return it beyond the 15 day policy in this case.I just received a brand new MBP M3 Max in Space Black, and it's dented near the right palm rest. I'm pretty sure that I didn't smash it because the machine traveled from the box to a Griffin stand, and I'm a little bit neurotic about taking care of my equipment.
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I had a similar experience with an Apple Watch Series 7 with a micro scratch between the crown and the screen, a place very difficult to scratch in that way. I've called the customer support of Apple, and they told me that there's a possibility that a product can be damaged when it is packaged.
I live in Argentina, so I can't claim the 15-day return policy, and it's not really a warranty issue.
I just wanted to rant a little bit, and also let you know that this is something that can happen; quality control is not perfect, and eventually, it is covered by Apple's policies.
Also do note that some countries have the extended return policy as well, at least in the U.S any Apple product purchased from 11/3/23 through 12/25/23 have till 1/08/2024 to return.I have the same thing happen to me with the first 16" M3 Max I got. I fortunately was able to bring it to my local Apple Store and they immediately exchanged. I would certainly contact Apple Support, I am sure they will let you return it beyond the 15 day policy in this case.
Same here, discoloring has happened.I have a space grey M1 that I've had since launch. I don't have any dings, dents or scratches but there are areas that have become slightly discolored over the years--and it doesn't wipe off so I think perhaps my hands did something to the finish. No biggie though, I've had this machine for a while and the discoloration is very slight and only visible under specific light.
I am planning to travel to the States next next year, so I'll definitely give it a chance. Thanks for your help.I have the same thing happen to me with the first 16" M3 Max I got. I fortunately was able to bring it to my local Apple Store and they immediately exchanged. I would certainly contact Apple Support, I am sure they will let you return it beyond the 15 day policy in this case.