I bought a refurbished imac i7 less then a month ago. I love(d) it. I was learning new stuff about daily until one day it froze and wouldnt restart properly (not noticing the hard drive (which was a 2tb for some reason)).
I contacted apple who promptly and efficiently helped me get it in to a store and had a scheduled appointment for me to get it checked out. When we got there the genius decided it was my hd and that it could take 2 to 4 days to fix. I didnt mind because I dont look at that as apples fault.
I get a call today (3 days later) with them telling me they arent sure what he problem is, but its not the hard drive. So they are ordering new ram, a new logic board, and a new cpu or video card (I forget which one).. They said this will delay me getting my computer back another 5-6 days.
I dont *want* anything for my inconvenience, but I feel like apple should form some sort of computer loaner service. Its not that I do anything highly important that I need the computer for, but I do love my mac and think itd be useful if they were to implement some sort of loaner system.. What does everybody else think?
I asked the lady on the phone if they had some sort of service similar to this and she said I could come pick up my computer if I wanted while they waited for the parts.. but it would be useless and didnt make much sense for her to tell me that.
I contacted apple who promptly and efficiently helped me get it in to a store and had a scheduled appointment for me to get it checked out. When we got there the genius decided it was my hd and that it could take 2 to 4 days to fix. I didnt mind because I dont look at that as apples fault.
I get a call today (3 days later) with them telling me they arent sure what he problem is, but its not the hard drive. So they are ordering new ram, a new logic board, and a new cpu or video card (I forget which one).. They said this will delay me getting my computer back another 5-6 days.
I dont *want* anything for my inconvenience, but I feel like apple should form some sort of computer loaner service. Its not that I do anything highly important that I need the computer for, but I do love my mac and think itd be useful if they were to implement some sort of loaner system.. What does everybody else think?
I asked the lady on the phone if they had some sort of service similar to this and she said I could come pick up my computer if I wanted while they waited for the parts.. but it would be useless and didnt make much sense for her to tell me that.
Loaning service would be great but I think it would be too expensive plus all you could do is browse the internet as your files would be in the other computer. There is also major security risk if you forget to log off from FaceBook etc or if you transfer some files to it. Would cause pretty much hassle for just few days. I know they do it for cars but they cost even more and there are no security issues or so much hassle. Computers are too personal to be borrowed
