Last night I was just fooling around on my iMac Pro (1st Generation) trying to watch Youtube videos. They weren't playing and I thought it was YouTube having technical problems. I finally was able to watch videos when all of the sudden the screen went blank. Ok, I said to myself, I'll just turn push the power button to turn it on and nothing happened. So I thought to myself "OK, I have been working with computers for a long time, so maybe I just have to hold the power button in for 5 seconds or longer"? Still no joy. So I unplug everything including the power cord then plugged the power cord in separately to the power outlet after holding the power button for 10 seconds (like Apple Suggested). Once again just an expensive paperweight sitting on the computer desk. So I had to call Apple Support and which I did. After troubleshooting with them for a half-hour or said they finally said that I would have to take in the computer to get it service. Thankfully I have AppleCare, but that is not all as the fun (if you can call it that) had just begun. After being transferred to another person to handle the service request the person was on the phone while searching for places to get it service. The closest Apple Store is at Twelve Oaks, but they don't do walkins and don't have any available appointments for the foreseeable future (That I don't understand) because of COVID-19. So he checked for onsite service and said there were none which I find a little strange as I live in the Metro Detroit Area. So Kevin (I believe is his name) said the only available store was located in Lansing, Michigan which is a hundred miles away from me. I said why can't I just make an appointment at the Twelve Oaks Stores at the next available date? He said that I couldn't and the only thing I could do is call to see if the are any cancellations. Oh, I forgot to mention that he checked to see if I could ship it to a service center, but he said they don't do that for iMac Pros. Again it doesn't make sense, but I said OK. I actually was surprised when talking to Apple that I stayed calm and collected as I was tired which usually makes me cranky. Anyways I reluctantly said I would take the Lansing Store appoint for Friday even though I have to drive 100 miles. So that is my tale of woe as it stands right now.
However, when I woke up in the middle of night I started thinking that the one time I ever had to use AppleCare they send me 100 miles to get the computer fix. Needless to say that started putting me in a bad mood making it difficult to go back to sleep. Then I thought I drive all the way there then they are going to tell me they can't fix right away which means making another trip to retrieve the computer after it is fixed. Making going back to sleep even worse, but after a half hour or so I finally was able to get some more sleep in. Anyways, I know other people are having a worse time than me with COVID-19, the economy and the political upheaval that is happening right now, so this problem of mine is just a minor speed bump. However, I do think for a trillion dollar corporation such as Apple could have better customer service. I am not bashing the people I talked to as they were very nice and were trying to be helpful. They are only saying what they are told to say and do. Anyways, since I don't have to take the computer in until tomorrow, I thought I would give Apple a call once more and maybe even talk to the Twelve Oak store directly? I have nothing to lose except time.
Sorry for my rambling, but the only person I have to talk to is my father who is 93 and has really bad short term memory (Thankfully his long term memory is good as he can vividly recall his time in the service during WW2). I respond back when I find out more about my iMac Pro status. Thanks for lending an ear in reading this.
However, when I woke up in the middle of night I started thinking that the one time I ever had to use AppleCare they send me 100 miles to get the computer fix. Needless to say that started putting me in a bad mood making it difficult to go back to sleep. Then I thought I drive all the way there then they are going to tell me they can't fix right away which means making another trip to retrieve the computer after it is fixed. Making going back to sleep even worse, but after a half hour or so I finally was able to get some more sleep in. Anyways, I know other people are having a worse time than me with COVID-19, the economy and the political upheaval that is happening right now, so this problem of mine is just a minor speed bump. However, I do think for a trillion dollar corporation such as Apple could have better customer service. I am not bashing the people I talked to as they were very nice and were trying to be helpful. They are only saying what they are told to say and do. Anyways, since I don't have to take the computer in until tomorrow, I thought I would give Apple a call once more and maybe even talk to the Twelve Oak store directly? I have nothing to lose except time.
Sorry for my rambling, but the only person I have to talk to is my father who is 93 and has really bad short term memory (Thankfully his long term memory is good as he can vividly recall his time in the service during WW2). I respond back when I find out more about my iMac Pro status. Thanks for lending an ear in reading this.
