Flashing "ribbon" on top of screen

[Jmacj]

My wife has an iPhone 6 Plus. She has been getting a flashing white "ribbon" across the top of the screen. When this happens the whole screen stays lit, but does not work. there is no response to anything we try to do.
We have restored and restored as a new phone and the same thing keeps happening. Anyone else had this error or know what is going on?
thanks

 

[chscag]

My wife has an iPhone 6 Plus. She has been getting a flashing white "ribbon" across the top of the screen. When this happens the whole screen stays lit, but does not work. there is no response to anything we try to do.
We have restored and restored as a new phone and the same thing keeps happening. Anyone else had this error or know what is going on?
thanks

Is her phone still under warranty or Apple care extended warranty? Take it on in to your local Apple store genius bar and have them check it out. It sounds like a malfunction within the phone.

 

[shftoptk]

Hardware issue. needs to be replaced by apple. All iphones come with a 1 year warranty, so if you're still in that timeline they will replace it. If not, you'll probably have to pay. https://www.apple.com/support/iphone/repair/screen-damage/

 

[Alexrat1996]

take it to apple if there no apple care on it consider upgrading to the 6s plus