Forticlient VPN Stopped Connecting

[MSRPE]

Hi,
My work uses Forticlient VPN...the free version to connect remotely. I had been using it for a year on my Mac with Microsoft Remote Desktop until I updated to Monterey 12.01 two weeks ago. Now the Forticlient won't connect.
The "customize port" box won't stay checked. When I check it and hit "save" ...then go back in to edit, it is unchecked.

the port number is correct. And I've reloaded Monterey and Forticlient a couple of times each. No luck.

Any help anyone can offer would be appreciated.

Thanks,

 

[mj_]

What version of FortiClient are you running?

 

[MSRPE]

it is the Forticlient VPN 7.x. whatever is the latest as of a couple days ago.

 

[mj_]

That should be working just fine, I've been using it on both my Macs for weeks now both of which are still running macOS 12.0.1 (and not 12.1 yet). Have you tried uninstalling and reinstalling the client?

 

[MSRPE]

Yes. I uninstalled and reinstalled both of them. I guess I could try installing Forticlient again.

I thought maybe I picked up a virus or something...so I installed Bitdefender and ran a full scan...but that didn't produce anything.

 

[mj_]

Save yourself the hassle, I was able to verify and reproduce your problem. We use the default port 443 for our VPN, which is why I never had to mess with that checkbox. I did so right now just to verify and you're right, the box does not remain checked when you edit the connection and save.

 

[MSRPE]

Thanks. That was driving me bonkers.

 

[mj_]

I have another question if I may, this time an issue I am facing
Are you using multi-factor authentication?

 

[MSRPE]

yes. we use the Authenticator app.

 

[mj_]

OK great! I have an issue, or rather an annoyance, with the popup window for the authenticator code. When your popup window for the code appears, is the focus on the input text box or not? Because for me it isn't, which means that I enter my password, hit enter, and then cannot continue typing in my code but have to manually select the text box to enter my authenticator code first by either using the mouse or hitting Shift-Tab.

I have that behavior on two separate machines, one running the latest 6.4 the other the latest 7.0 version of the client. It first started when they introduced that popup window with the 6.3 update (if I remember correctly). Before that I simply had an additional text box appear underneath the password prompt, which was already selected and waiting for my input.

 

[MSRPE]

Our authenticator makes a notification on the Authenticator app...so I open that and it does a facial recognition and then displays an accept or deny button. I can't remember the exact wording because the Forticlient vpn hasn't worked for 2 weeks now...so I haven't been able to log in remotely.

 

[mj_]

Oh okay, thank you. That's a different approach than we use, ours does the traditional one-time code.