I'm curious if anyone else is suffering from fraud inflicted by Apple Store and supported by Goldman Sachs and Apple Card. I was excited to buy a new iPhone 13 and pre-ordered on the first day of sale, taking the payment plan and getting a new Apple Card. Picked it up when it came out and am very happy with the device, but a week later, when my first bill came in, I spotted an additional charge on the new Apple Card for a surprise amount. It turned out to be the tax charge for a second, Not ordered, iphone, same as the one I bought. Also, though Goldman Sachs and Apple have a clunky way of showing your full balance, it indicated the cost of another phone as well (hidden in a tab called Installment Balance - while most banks would show this as a full balance, even if one doesn't owe the full amount all at once, GS obscures this). Oddly, the charge is Pending and dated 9/16, the day before the phones went on sale (and the day before I bought mine).
I've spent hours talking to the so-called "Specialist" of both Apple and Goldman Sachs, and it all comes to them saying they are disputing the charge, but that Apple, who won't discuss this directly and claim they have no record of the charge, had until 12/31 to reckon with it. GS says that since the charge is pending, they can't remove it or do anything at all that shows actual customer support or real action. Now, it seems that so long as it's pending, I'm not on the hook for paying the fraudulent charge, but neither party can or will take steps to do anything. If this was Chase, that charge would have been removed the first minute I spoke to them.
It's deeply upsetting that neither agency can escalate fraud to deal with it, but instead gives each other months to ride a charge on my account. I never had this trouble with Barclaycard back when I used them. It really leaves a bad taste in one's mouth, particularly since the whole Apple Card system is far more phone friendly than laptop friendly, with limited ability to view charges on a real computer. Also, though there's the suggestion that you are in good hands with Apple, as they have branded their card with their name, information like Order Numbers don't transfer over to the card data, and when you finally speak to their rep (they work very hard to just pass you over to GS), they can only throw their hands up and say, "Funny, I don't see that charge on your account." Yet somehow, they also can't fix the problem.
Hopefully, this will all just go away, though again, it's hugely disappointing that supposedly reputable companies can't provide a fast fix to what is clearly fraud, even if an incidental variety caused by a glitch in the system.
I've spent hours talking to the so-called "Specialist" of both Apple and Goldman Sachs, and it all comes to them saying they are disputing the charge, but that Apple, who won't discuss this directly and claim they have no record of the charge, had until 12/31 to reckon with it. GS says that since the charge is pending, they can't remove it or do anything at all that shows actual customer support or real action. Now, it seems that so long as it's pending, I'm not on the hook for paying the fraudulent charge, but neither party can or will take steps to do anything. If this was Chase, that charge would have been removed the first minute I spoke to them.
It's deeply upsetting that neither agency can escalate fraud to deal with it, but instead gives each other months to ride a charge on my account. I never had this trouble with Barclaycard back when I used them. It really leaves a bad taste in one's mouth, particularly since the whole Apple Card system is far more phone friendly than laptop friendly, with limited ability to view charges on a real computer. Also, though there's the suggestion that you are in good hands with Apple, as they have branded their card with their name, information like Order Numbers don't transfer over to the card data, and when you finally speak to their rep (they work very hard to just pass you over to GS), they can only throw their hands up and say, "Funny, I don't see that charge on your account." Yet somehow, they also can't fix the problem.
Hopefully, this will all just go away, though again, it's hugely disappointing that supposedly reputable companies can't provide a fast fix to what is clearly fraud, even if an incidental variety caused by a glitch in the system.
