gah. the saga of getting rid of a macbook!

[fatties]

First they tell me my ram are S*** and try to fleece me,
then they tell me that i am dreaming that RSD is a real problem,
then they admit the problem and sends the UPS man to the wrong address,
Then they can't find my UPS dispatch so I can sort it out,
Then they won't give me a c***ed genius appointment to turn it in because its not their fault times get 'booked up' at 9pm the day before, they obviously want to con us out of another 79 pounds on top of the original 500 quid they asked of me!
APPLE in the UK SUCK so bad!

Finally after being really mardy, they said... Do you want to take it to the shop 5 minutes away from you? I called them up and they said, no problem, but we have lots of faulty computers, so its going to take about 2 weeks. Guy was really nice and I am quite sure he is not going to start his sentence with... you don't have apple ram, fork over 500 pounds please.

In your FACE apple. what sort of customer service you call this eh?

Will update after i visit the shop tomorrow to turn this crapbook in.

NOW, so angry that I will NOT be buying a pink nano even though i really want one because thanks to this thing, I have real doubts with apple's ability to produce a working product (even though my mini still works despite being dropped 100 times and is falling apart.)

ok. breath, stop rant.

And just incase anyone has been following this long strung out saga, the maker of my 3rd party ram Kingmax actually provides Motorola with their tiny memory cards for the phones. So in your F***ing face you stupid incompetent apple genius! Sawdust? Bite my shiny metal ass!

Sorry, still working on my anger management.

 

[brikeh]

APPLE in the UK SUCK so bad!

They suck in Ireland and Sweden too. Dunno bout other countries but....yeah

Edit>: Norway...they suck there too

 

[extraextra]

Uh, well. Apple will blame the third-party RAM because they can't rule it out. What did you do with your original Apple RAM? If you put that back in, and send it in, they won't be so fussy. Right now, they have no idea if the problems are caused by the third-party RAM and third-party RAM isn't their problem so they're not going to be very helpful. I mean, you don't go to Apple with your Sony product and say, "Hey! Why aren't you fixing this?!", do you?

I think that they're not going to help you if you don't have Apple RAM.

 

[Lau]

No, Apple support in the UK does suck terribly. My local store quoted me 6 weeks to fix it. The whole sorry saga is documented somewhere, and out of me, my boyfriend and my friend from uni (the three people who I've known have to get their Mac fixed), all three of us have had crappy, crappy service, that eventually got better after a lot of phone calls and buggering around. So they can do it, they just can't be arsed.

I certainly wouldn't advise anyone to buy Applecare in the UK, it's a lot of money for very bad service. Now I don't get a student discount anymore, I'll get my Macs from John Lewis — they give a free 2 year warranty on Macs and I doubt they would make you wait for weeks to get it fixed, because you'd just complain to them.

 

[fatties]

i've spoken to 3 product specialists who agreed that it shouldn't be the ram since i ran apple hardware and memtest many times. so hopefully they will just do something to verify it. and hopefully not blame me now that random shutdown is an 'offically recognised problem'!

i don't have my original ram because i got this from a HK authorized reseller. Probably took it and resold it and thats why it was so cheap! damn cheapness!

 

[Mord]

No, Apple support in the UK does suck terribly. My local store quoted me 6 weeks to fix it. The whole sorry saga is documented somewhere, and out of me, my boyfriend and my friend from uni (the three people who I've known have to get their Mac fixed), all three of us have had crappy, crappy service, that eventually got better after a lot of phone calls and buggering around. So they can do it, they just can't be arsed.

I certainly wouldn't advise anyone to buy Applecare in the UK, it's a lot of money for very bad service. Now I don't get a student discount anymore, I'll get my Macs from John Lewis — they give a free 2 year warranty on Macs and I doubt they would make you wait for weeks to get it fixed, because you'd just complain to them.

John lewis is fab, one of my friends bought a tibook from them, and two years and 360 days latter it died, they replaced it on the spot with a new aluminium 15" powerbook, and took the HD out for him to keep with his data on it.

 

[Grokgod]

Your ass is made of metal?

Firstly, that ram is NOT very good ram, and Mac's are particular about ram.

Get some better ram then see whats up.

But i do agree that there can be serious problems with Apple at times.

But who else is there?
To buy a computer from?

 

[Mord]

kingmax ram generally never works with macbooks.

 

[fatties]

but why would a store which only sell apples use it then? its not as if its that much cheaper than other rams...

 

[Mord]

The plural of ram is ram and I've no idea about the store, but I've only ever heard bad things about kingmax ram in macbooks.

 

[Gokhan]

k

i agree applecare does suck and so does apple's customer service i have to spend at least 30mins - 2hrs to get my points acorss but generally they are ok'ish i have had my pb repaired and my imac and they have been very good although i must stress it was through a 3rd party repair shop !!!