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Genius bar question (first scratch, now dust)

Domino8282

Domino8282

macrumors 6502a
Original poster
Apr 22, 2010
983
196
Southeast USA
Okay this is slightly embarassing, but I brought my iPad in for a Genius bar appointment today to try my luck over a 0.5cm scratch on the display. Of course I was given the standard spiel about cosmetic issues.

I got home and was thinking, gosh if only there was dust under my screen or some manufacturing defect. Well, I examine my screen more closely and lo and behold, there are at least two pieces of dust under the screen.

So my question is: If I make another appointment for dust under the screen, will they see a record of my visit due to a scratch and give me a hard time?

I would do phone support but it's expired. I'm covered for in-store repair through next April, however.
 
They have to treat you just how they'd treat everybody else.

And the scratch would have been your own fault, so yes you were being OCD by taking it to a genius bar :p
 
jrlepage said:
Okay this is slightly embarassing, but I brought my iPad in for a Genius bar appointment today to try my luck over a 0.5cm scratch on the display. Of course I was given the standard spiel about cosmetic issues.

I got home and was thinking, gosh if only there was dust under my screen or some manufacturing defect. Well, I examine my screen more closely and lo and behold, there are at least two pieces of dust under the screen.

So my question is: If I make another appointment for dust under the screen, will they see a record of my visit due to a scratch and give me a hard time?

I would do phone support but it's expired. I'm covered for in-store repair through next April, however.
Click to expand...

You come across so badly between this thread, and the other thread you posted (which this should have went in, anyway).

Honestly, suck it up, dude, no?
 
Yes, they will see a record of your past visit with the Genius' notes. Whether or not you are given a hard time is entirely dependent upon the Genius.

Also, phone support related to obvious hardware repairs is still covered under AppleCare through the first year. They just can't help you troubleshoot or aid with software-related issues. However, with issues like dust that are hard to spot, it's usually much "safer" to visit a Genius Bar.
 
Take it in. In my past experiences, dust just continues to grow until you do something about it. Same with dead pixels.
I haven't taken my iPad in, but I do have dust and dead pixels that continue to grow. I just don't want a refurbished iPad.
 
allmIne said:
You come across so badly between this thread, and the other thread you posted (which this should have went in, anyway).

Honestly, suck it up, dude, no?
Click to expand...

Dude, I know. Honestly, I'm not a crook. Bottom line is I have a small scratch which was irritating the heck out of me. Brought it in, got the response I expected. Thought to myself - gee, what are my options for getting this fixed without paying $269+? Then I discover the dust...

Thanks to the person who explained about phone support. Maybe I'll actually use that instead, since I believe I overheard the genius saying there was a waiting list on iPad replacements locally.

For what it's worth, once I get this fixed I'm going to protect the heck out of its display. And trust me, I've spent so many thousands of dollars with Apple in my lifetime that they'll survive my little crusade for a pristine display. ;)
 
jrlepage said:
Dude, I know. Honestly, I'm not a crook. Bottom line is I have a small scratch which was irritating the heck out of me. Brought it in, got the response I expected. Thought to myself - gee, what are my options for getting this fixed without paying $269+? Then I discover the dust...

Thanks to the person who explained about phone support. Maybe I'll actually use that instead, since I believe I overheard the genius saying there was a waiting list on iPad replacements locally.

For what it's worth, once I get this fixed I'm going to protect the heck out of its display. And trust me, I've spent so many thousands of dollars with Apple in my lifetime that they'll survive my little crusade for a pristine display. ;)
Click to expand...

This is so typical of people wanting to screw Apple because they've bought things from them in the past and Apple, after all, has $billions$.
No sense of fair play and personal responsibility at all.
You screwed it up, so suck it up.
 
Batt said:
This is so typical of people wanting to screw Apple because they've bought things from them in the past and Apple, after all, has $billions$.
No sense of fair play and personal responsibility at all.
You screwed it up, so suck it up.
Click to expand...

Just to put some closure on this thread - I exchanged my iPad today, no questions asked for the dust under the screen. The scratch wasn't an issue for them in exchanging it. Bottom line, it had a manufacturing defect in addition to the small scratch I gave it.

And sorry bud, Apple gets no sympathy from me. The day I start worrying about "screwing" a major corporation is the day I lose my soul. The day I'm more of a liability to them than a profit is the day they'll cut me off as a customer, and trust me, there are far worse "problem customers" than me.

They build the cost of exchanges into their prices, as do all companies, and I'm not the only one responsible. And before you say, "If all you people were satisfied with your initial purchase, we'd all be paying less," I can guarantee you if that were the case they would simply have a greater profit margin, they wouldn't decide to charge less out of charity.

This is an old and tired argument on MacRumors. Apple is smart enough to realize that if they oblige me with exchanges now and then to appease my OCD tendencies, it will maintain me as a customer, which will allow them to extract more profit from me. It all works out to their benefit in the long run.
 
jrlepage said:
Just to put some closure on this thread - I exchanged my iPad today, no questions asked for the dust under the screen. The scratch wasn't an issue for them in exchanging it. Bottom line, it had a manufacturing defect in addition to the small scratch I gave it.

And sorry bud, Apple gets no sympathy from me. The day I start worrying about "screwing" a major corporation is the day I lose my soul. The day I'm more of a liability to them than a profit is the day they'll cut me off as a customer, and trust me, there are far worse "problem customers" than me.

They build the cost of exchanges into their prices, as do all companies, and I'm not the only one responsible. And before you say, "If all you people were satisfied with your initial purchase, we'd all be paying less," I can guarantee you if that were the case they would simply have a greater profit margin, they wouldn't decide to charge less out of charity.

This is an old and tired argument on MacRumors. Apple is smart enough to realize that if they oblige me with exchanges now and then to appease my OCD tendencies, it will maintain me as a customer, which will allow them to extract more profit from me. It all works out to their benefit in the long run.
Click to expand...
Don't care.
 
An iPad having an issue he caused doesn't preclude it from having an issue he did not cause. Having dust under the screen is a replaceable defect. If the battery had crapped out in addition to the scratch we wouldn't be having a discussion about whether it was an okay exchange.
 
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