I am having trouble getting my 2018 MacBook Pro to output 4k at 60 hz to my new external display. I am only able to get a 30 hz picture.
According to the technical specs for my computer, it should support 60 hz at 4K:
https://support.apple.com/kb/SP775?viewlocale=en_US&locale=en_US
However, according to this Apple Support page for the multiport adapter I am using (model A2119), only 2020 13-inch models can output at 60 hz with it. https://support.apple.com/en-us/HT207806
What gives? Is this some kind of limitation of the adapter? If so, why is it a limitation that only applies to certain MacBook Pro models? If I got another adapter, or connected directly to USB-c via Displayport, will I still be able to get a 60 hz picture?
The whole situation with the adapter supposedly supporting 60hz, and my computer also supporting it, but NOT that specific combination, is perplexing to me. Though admittedly it's very Apple.
According to the technical specs for my computer, it should support 60 hz at 4K:
https://support.apple.com/kb/SP775?viewlocale=en_US&locale=en_US
Simultaneously supports full native resolution on the built-in display at millions of colors and:
- One display with 5120-by-2880 resolution at 60Hz at over a billion colors
- Up to two displays with 4096-by-2304 resolution at 60Hz at millions of colors
- Up to two displays with 3840-by-2160 resolution at 60Hz at over a billion colors
However, according to this Apple Support page for the multiport adapter I am using (model A2119), only 2020 13-inch models can output at 60 hz with it. https://support.apple.com/en-us/HT207806
- 3840 x 2160 at 60Hz with these devices:
- 16-inch MacBook Pro introduced in 2019
- 15-inch MacBook Pro introduced in 2017 or later
- 13-inch MacBook Pro with four Thunderbolt 3 ports introduced in 2020
- MacBook Air introduced in 2020
- Retina iMac introduced in 2017 or later
- iMac Pro
- iPad Pro
What gives? Is this some kind of limitation of the adapter? If so, why is it a limitation that only applies to certain MacBook Pro models? If I got another adapter, or connected directly to USB-c via Displayport, will I still be able to get a 60 hz picture?
The whole situation with the adapter supposedly supporting 60hz, and my computer also supporting it, but NOT that specific combination, is perplexing to me. Though admittedly it's very Apple.