Guys/Gals,
I am at the end of my tether and am hoping someone can help. I have already been to the Apple store twice about this and they're no help.
I have a personal Gmail account set up as Exchange. I did this since I am used to push email (first iPhone ....was a Blackberry user) and also need my Google calendar and contacts sync'd.
While this seemed to work fine when I got my phone back in October, I have been having problems for the last 1-2 months. What happens is that my messages stop coming in and/or the mail app freezes and crashes. I'll just stop getting emails and when I hit the mail app, it opens and says 'connecting' and just freezes....then crashes to the home screen. Then if I hit the app again, it will populate with new email as well as email I've recently deleted! The other day I didn't get email for like 4 hours!
The first 'genius' I spoke with said the problem was that I had 'sync limit' set to 'no limit'. He told me I had to change this to '3 days' so as not to bog down the system. As absurd as this reasoning was, I tried it (wasn't happy though as I need access to emails older than 3 days old). Didn't help.
The second 'genius' I talked to over the weekend said it's an issue affecting many (this after he sat there and googled the problem in front of me!) and that I should just wait for Apple to release an update.....WTH??? He said I could restore the phone if I want. Well I did this and it was fine for 4 days but today it's crashing AGAIN
I restored and then set up as new (no backup).
Now what? I set my mom's phone up the same way and she hasn't had any issues.
I did ask the tech about giving me a new phone since mine is just 4 mos old but he said if he did that, Apple would no longer to offer me any support.
I've had it. Considered going back to Blackberry but I do like this phone. Just want it to work! I wanted an iPhone for ages.
Can anyone help?
I am at the end of my tether and am hoping someone can help. I have already been to the Apple store twice about this and they're no help.
I have a personal Gmail account set up as Exchange. I did this since I am used to push email (first iPhone ....was a Blackberry user) and also need my Google calendar and contacts sync'd.
While this seemed to work fine when I got my phone back in October, I have been having problems for the last 1-2 months. What happens is that my messages stop coming in and/or the mail app freezes and crashes. I'll just stop getting emails and when I hit the mail app, it opens and says 'connecting' and just freezes....then crashes to the home screen. Then if I hit the app again, it will populate with new email as well as email I've recently deleted! The other day I didn't get email for like 4 hours!
The first 'genius' I spoke with said the problem was that I had 'sync limit' set to 'no limit'. He told me I had to change this to '3 days' so as not to bog down the system. As absurd as this reasoning was, I tried it (wasn't happy though as I need access to emails older than 3 days old). Didn't help.
The second 'genius' I talked to over the weekend said it's an issue affecting many (this after he sat there and googled the problem in front of me!) and that I should just wait for Apple to release an update.....WTH??? He said I could restore the phone if I want. Well I did this and it was fine for 4 days but today it's crashing AGAIN
I restored and then set up as new (no backup). Now what? I set my mom's phone up the same way and she hasn't had any issues.
I did ask the tech about giving me a new phone since mine is just 4 mos old but he said if he did that, Apple would no longer to offer me any support.
I've had it. Considered going back to Blackberry but I do like this phone. Just want it to work! I wanted an iPhone for ages.
Can anyone help?