Go away Apple T_T

[ThomasShaped]

So my MacBook recently died. It suffered an HD Failure and wouldn't boot anymore so I took it to the Mac Doctor (my local Apple Repair Place) to get checked out and then repaired. Sure enough it was an HD Failure so, still under my original 1 year warranty, I put it in for repair.

I waited a week. I waited 2 weeks. I waited 3 weeks. Still no MacBook. I phoned multiple times and they told me the part they ordered was there and they would "Get right on to fix it"

Another week passed. Nothing. I eventually went down to the Shop and demanded that I recieve my MacBook back but was then told that Apple said my computer was not under Warranty anymore. I purchased my computer on the 22nd of September of 2006. Not under warranty is utter s***. They told me they would get in touch with me tomorrow about the whole situation.

I don't usually get so upset about such a thing about putting a computer in for repair but all this faffing about over somehting as trivial as replacing a Hard Drive is not on. I have important things to do on my Mac too! I have a video project due in soon and I need my Mac back for that. I also can't download photos from my camera or sync my iPod.

Apple have really disappointed me.

Sorry for the rant.

 

[CanadaRAM]

OK, take a step back.

Is it Apple, or was it the independent service shop who has sat on it for weeks? I think you need to find a better Apple dealer.

Also, the only reason Apple thinks its out of warranty is that you never registered the machine with Apple -- so they are going by the manufactured date not your purchase date. Apple doesn't know the actual purchase date until you register your Applecare on the machine.

Edit: BTW - you might consider editing your thread title, it's entirely predictable that that title will attract flaming.

 

[EricNau]

Surely you have proof of the purchase date? ...That's all you need.

Besides, I wouldn't blame Apple - I'd blame your computer shop. Sounds like they are just looking to excuse their delay.

 

[iBookG4user]

So you're having Mac Doctor repair your MacBook, they're giving you bad service, so you're getting mad at Apple? I fail to see how Mac Doctor giving you bad service has anything to do with Apple's service.

 

[ThomasShaped]

I know.. i know.. I <3 Apple really

I'm just angry at the warranty denial thing 'cause I did register. (the title is directed at that >_>)

And yeah.. I am more angry at the repair shop.. But it's the only place in Glasgow that repairs Macs..

Edit:

Edit: BTW - you might consider editing your thread title, it's entirely predictable that that title will attract flaming.

Yeah, I'll do that. Don't want a flame war 'cause of me.

 

[slughead]

It took me 3 months to get my dad's G5 replaced.

They replaced it with a mac pro though.

I'm seriously trying to be pissed off, but I can't be disappointed with the outcome. My dad was pissed he couldn't start on his video editing project, but he's happy now.

The odd part is, I sold him that G5 so I could buy my mac pro.