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Resolved Going from 8+ to Xs Max - DENIED!

PinkyMacGodess

PinkyMacGodess

Suspended
Original poster
Mar 7, 2007
10,271
6,228
Midwest America.
So I have an 8+ with iOS 12.3.2. I plugged in the Xs Max, and it updated to 12.3.1, and I did the 'Quick Setup', and get to the point where the restore from backup pops up, only I CAN'T RESTORE because the iOS versions 'aren't the latest', because apparently Apple will not allow restores just because of that 0.0.1 special update for the 8+.

I can't believe this!!!

I may have to go to iOS 13 to get a backup, and then a restore, otherwise Apple is telling me I will have to reinstall my apps app by app, and then try to get the app data transferred. I *thought* the App Store did that kinda automagically?

Arg...
 
I work at a Sprint store and I have run into this a few times. I can’t believe Apple has not addressed this yet. Big oversight in my eyes.
I’d recommend using 12.4 beta, as it’s probably gonna be more stable than 13.
 
You can restore your backup without going to a beta:

Using iTunes, you should be able to download 12.3.1 for the 8+ here:

https://ipsw.me/#version

Then, connect the 8+ to the computer running iTunes. Make a backup just in case.

Next, hold option on your keyboard, then click Update. You should get a dialog box which will allow you to specify the IPSW version. Select the 12.3.1 that you downloaded, and allow the 8+ to 'update'.

If that goes through successfully, you should be able to make another backup, this time of 12.3.1 (that can be restored to the Xs).
 
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ajbkid said:
I work at a Sprint store and I have run into this a few times. I can’t believe Apple has not addressed this yet. Big oversight in my eyes.
I’d recommend using 12.4 beta, as it’s probably gonna be more stable than 13.
Click to expand...

Thanks. Yeah, I was on the phone with Apple Support, and was just incredulous. It's a 'nothing update', and it's ONLY for the 8+, and Apple stupidly thinks it's a big hairy deal, and blocks people trying to do what I was doing? Stupid of stupid. So I have a phone I can't use because their stupid contract programmers can't progrem their way out of a cardboard box? Nice.

I read the knock list on the last beta release, and yikes. And who knows what will be broken when the next update delivers. So frustrated over this. So close... DENIED!

Thanks for the response.
[doublepost=1562707057][/doublepost]
Mr_Brightside_@ said:
You can restore your backup without going to a beta:

Using iTunes, you should be able to download 12.3.1 for the 8+ here:

https://ipsw.me/#version

Then, connect the 8+ to the computer running iTunes. Make a backup just in case.

Next, hold option on your keyboard, then click Update. You should get a dialog box which will allow you to specify the IPSW version. Select the 12.3.1 that you downloaded, and allow the 8+ to 'update'.

If that goes through successfully, you should be able to make another backup, this time of 12.3.1 (that can be restored to the Xs).
Click to expand...

Too many 'should's and 'if's. It's just a junior programmer screwup and GRRRR.
 
PinkyMacGodess said:
Thanks. Yeah, I was on the phone with Apple Support, and was just incredulous. It's a 'nothing update', and it's ONLY for the 8+, and Apple stupidly thinks it's a big hairy deal, and blocks people trying to do what I was doing? Stupid of stupid. So I have a phone I can't use because their stupid contract programmers can't progrem their way out of a cardboard box? Nice.

I read the knock list on the last beta release, and yikes. And who knows what will be broken when the next update delivers. So frustrated over this. So close... DENIED!

Thanks for the response.
[doublepost=1562707057][/doublepost]

Too many 'should's and 'if's. It's just a junior programmer screwup and GRRRR.
Click to expand...
For clarity, I have posted this fix elsewhere and it has worked for others. I guarantee it will work for you.
 
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PinkyMacGodess said:
Thanks. Yeah, I was on the phone with Apple Support, and was just incredulous. It's a 'nothing update', and it's ONLY for the 8+, and Apple stupidly thinks it's a big hairy deal, and blocks people trying to do what I was doing? Stupid of stupid. So I have a phone I can't use because their stupid contract programmers can't progrem their way out of a cardboard box? Nice.

I read the knock list on the last beta release, and yikes. And who knows what will be broken when the next update delivers. So frustrated over this. So close... DENIED!

Thanks for the response.
[doublepost=1562707057][/doublepost]

Too many 'should's and 'if's. It's just a junior programmer screwup and GRRRR.
Click to expand...

So why isn’t 12.4 an option? It’s about as stable as you will get.
 
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Click on enroll your device, and then you can install the 12.4 profile. its under step 2, below the iOS 13 stuff
 
Last edited:
setup new phone as new (I would setup without signing in to your icloud account). load beta profile. update to 12.4 by checking for updates. then, erase all content and settings on the new phone you just updated, then re run setup and restore from your icloud backup of youre old phone.
 
Last edited:
VineRider said:
where do you make the change? I cannot see a way to do this.
Click to expand...
you using windows or mac?
in windows i typed "backup" into search bar. found my itunes backup. inside it i located the "info" folder. then search the text for "version" . you will find 12.3.2, change it and save
 
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Here's the path on a Mac. Note Library may be hidden. My home folder and iPad serial are blanked out.
 

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Mr_Brightside_@ said:
Here's the path on a Mac. Note Library may be hidden. My home folder and iPad serial are blanked out.
Click to expand...
Cant believe we have to do this. You would think a trillion dollar company would have foreseen this problem! Oh well its good there is a workaround.
 
And this actually works? Interesting. I have a case open with Apple, and will mention this to them when they call. It can't be that simple.

When I mentioned the beta option, the facilitator was like 'Yeah, no. We'd rather have you go a different direction.' They DID mention that 'many people are experiencing this'. I don't doubt that at all. A programming oversight. It happens...
 
PinkyMacGodess said:
And this actually works? Interesting. I have a case open with Apple, and will mention this to them when they call. It can't be that simple.

When I mentioned the beta option, the facilitator was like 'Yeah, no. We'd rather have you go a different direction.' They DID mention that 'many people are experiencing this'. I don't doubt that at all. A programming oversight. It happens...
Click to expand...
I would love to know what the official solution is, given that there are two options here.
 
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