Resolved Going from 8+ to Xs Max - DENIED!

[PinkyMacGodess]

So I have an 8+ with iOS 12.3.2. I plugged in the Xs Max, and it updated to 12.3.1, and I did the 'Quick Setup', and get to the point where the restore from backup pops up, only I CAN'T RESTORE because the iOS versions 'aren't the latest', because apparently Apple will not allow restores just because of that 0.0.1 special update for the 8+.

I can't believe this!!!

I may have to go to iOS 13 to get a backup, and then a restore, otherwise Apple is telling me I will have to reinstall my apps app by app, and then try to get the app data transferred. I *thought* the App Store did that kinda automagically?

Arg...

 

[liftedpsd2010]

You can do PB 12.4 if you don’t want 13.0

 

[ajbkid]

I work at a Sprint store and I have run into this a few times. I can’t believe Apple has not addressed this yet. Big oversight in my eyes.
I’d recommend using 12.4 beta, as it’s probably gonna be more stable than 13.

 

[Mr_Brightside_@]

You can restore your backup without going to a beta:

Using iTunes, you should be able to download 12.3.1 for the 8+ here:

https://ipsw.me/#version

Then, connect the 8+ to the computer running iTunes. Make a backup just in case.

Next, hold option on your keyboard, then click Update. You should get a dialog box which will allow you to specify the IPSW version. Select the 12.3.1 that you downloaded, and allow the 8+ to 'update'.

If that goes through successfully, you should be able to make another backup, this time of 12.3.1 (that can be restored to the Xs).

 

[PinkyMacGodess]

I work at a Sprint store and I have run into this a few times. I can’t believe Apple has not addressed this yet. Big oversight in my eyes.
I’d recommend using 12.4 beta, as it’s probably gonna be more stable than 13.

Thanks. Yeah, I was on the phone with Apple Support, and was just incredulous. It's a 'nothing update', and it's ONLY for the 8+, and Apple stupidly thinks it's a big hairy deal, and blocks people trying to do what I was doing? Stupid of stupid. So I have a phone I can't use because their stupid contract programmers can't progrem their way out of a cardboard box? Nice.

I read the knock list on the last beta release, and yikes. And who knows what will be broken when the next update delivers. So frustrated over this. So close... DENIED!

Thanks for the response.
[doublepost=1562707057][/doublepost]

You can restore your backup without going to a beta:

Using iTunes, you should be able to download 12.3.1 for the 8+ here:

https://ipsw.me/#version

Then, connect the 8+ to the computer running iTunes. Make a backup just in case.

Next, hold option on your keyboard, then click Update. You should get a dialog box which will allow you to specify the IPSW version. Select the 12.3.1 that you downloaded, and allow the 8+ to 'update'.

If that goes through successfully, you should be able to make another backup, this time of 12.3.1 (that can be restored to the Xs).

Too many 'should's and 'if's. It's just a junior programmer screwup and GRRRR.

 

[Mr_Brightside_@]

Thanks. Yeah, I was on the phone with Apple Support, and was just incredulous. It's a 'nothing update', and it's ONLY for the 8+, and Apple stupidly thinks it's a big hairy deal, and blocks people trying to do what I was doing? Stupid of stupid. So I have a phone I can't use because their stupid contract programmers can't progrem their way out of a cardboard box? Nice.

I read the knock list on the last beta release, and yikes. And who knows what will be broken when the next update delivers. So frustrated over this. So close... DENIED!

Thanks for the response.
[doublepost=1562707057][/doublepost]

Too many 'should's and 'if's. It's just a junior programmer screwup and GRRRR.

For clarity, I have posted this fix elsewhere and it has worked for others. I guarantee it will work for you.

 

[Mr_Brightside_@]

You can also edit the iTunes backup .plist

 

[liftedpsd2010]

Thanks. Yeah, I was on the phone with Apple Support, and was just incredulous. It's a 'nothing update', and it's ONLY for the 8+, and Apple stupidly thinks it's a big hairy deal, and blocks people trying to do what I was doing? Stupid of stupid. So I have a phone I can't use because their stupid contract programmers can't progrem their way out of a cardboard box? Nice.

I read the knock list on the last beta release, and yikes. And who knows what will be broken when the next update delivers. So frustrated over this. So close... DENIED!

Thanks for the response.
[doublepost=1562707057][/doublepost]

Too many 'should's and 'if's. It's just a junior programmer screwup and GRRRR.

So why isn’t 12.4 an option? It’s about as stable as you will get.

 

[PinkyMacGodess]

So why isn’t 12.4 an option? It’s about as stable as you will get.

I logged in to my Apple Developer account, and the only beta available to me is one of Xcode. I checked the beta.apple site, and all that is available is iOS 13. I must be missing something.

 

[VineRider]

Click on enroll your device, and then you can install the 12.4 profile. its under step 2, below the iOS 13 stuff

 

[PinkyMacGodess]

Click on enroll your device, and then you can install the 12.4 profile. its under step 2, below the iOS 13 stuff

Thanks, but will I be able to do that to an iPhone that isn't setup yet? If I can't get .4 on the Max, I'm still out...

 

[VineRider]

setup new phone as new (I would setup without signing in to your icloud account). load beta profile. update to 12.4 by checking for updates. then, erase all content and settings on the new phone you just updated, then re run setup and restore from your icloud backup of youre old phone.

 

[cableguy84]

Backup to itunes. go into the back up on youur computer and change 12.3.2 to .1 its easy takes 2 seconds done it myself

 

[Mr_Brightside_@]

Backup to itunes. go into the back up on youur computer and change 12.3.2 to .1 its easy takes 2 seconds done it myself

THIS!

 

[VineRider]

Backup to itunes. go into the back up on youur computer and change 12.3.2 to .1 its easy takes 2 seconds done it myself

where do you make the change? I cannot see a way to do this.

 

[cableguy84]

where do you make the change? I cannot see a way to do this.

you using windows or mac?
in windows i typed "backup" into search bar. found my itunes backup. inside it i located the "info" folder. then search the text for "version" . you will find 12.3.2, change it and save

 

[Mr_Brightside_@]

Here's the path on a Mac. Note Library may be hidden. My home folder and iPad serial are blanked out.

 

[cableguy84]

Here's the path on a Mac. Note Library may be hidden. My home folder and iPad serial are blanked out.

Cant believe we have to do this. You would think a trillion dollar company would have foreseen this problem! Oh well its good there is a workaround.

 

[VineRider]

good info...thanks!

 

[cableguy84]

using a Mac. I don't see an info folder in the backup via finder.

look at mr brightsides post

 

[VineRider]

look at mr brightsides post

Yes, saw this after my post....edited my response.

 

[PinkyMacGodess]

And this actually works? Interesting. I have a case open with Apple, and will mention this to them when they call. It can't be that simple.

When I mentioned the beta option, the facilitator was like 'Yeah, no. We'd rather have you go a different direction.' They DID mention that 'many people are experiencing this'. I don't doubt that at all. A programming oversight. It happens...

 

[Mr_Brightside_@]

And this actually works? Interesting. I have a case open with Apple, and will mention this to them when they call. It can't be that simple.

When I mentioned the beta option, the facilitator was like 'Yeah, no. We'd rather have you go a different direction.' They DID mention that 'many people are experiencing this'. I don't doubt that at all. A programming oversight. It happens...

I would love to know what the official solution is, given that there are two options here.

 

[PinkyMacGodess]

Here's the path on a Mac. Note Library may be hidden. My home folder and iPad serial are blanked out.

No 'mobilesync' folder.

 

[Mr_Brightside_@]

Screenshot?