THEY ARE THE BEST AT MAKING UP FOR MISTAKES!!! bar none when it comes to computers. I have had many bonus freebies from them over the years.
Me too. I've only ever dealt with one guy that tried to charge me for shipping back a pair of headphones late. I argued with him for a good 30 minutes on the phone and he wouldn't budge. I was extremely upset since they got the busted headset back, so what if it was late. I hung up pretty unhappy and planning to fight the bill. It never came. They never actually ended up charging my CC.
But I figure it was one bad apple and hopefully he was let go. Every single other experience has been great for me. I've received red carpet treatment at every turn.
My MBPs battery failed to hold a charge. It was 6 months out of warranty and I was handed off to a supervisor on the phone. He paused and said, "I'll send you a new battery, just this one time." I made the call at ~5pm on Friday. The DHL guy was at my door at noon the next day (Saturday). He waited as I packaged up the old and took that away. They overnighted a parcel to me (I live in Canada) that they really had no business doing. A stark contrast to what I went through the other month RMA'ing a busted WD hard drive. (Just the worst experience!)
I have many stories like that. Where they did what they didn't have to do. To call them amazing is an understatement. I wish more people weren't so bitter about big business that they would go and talk to them when there's a problem.
A friend dropped her phone in the bath and since it was her fault, elected to just deal with it. She thought they would make her pay for a new one. Didn't listen to me when I told her to go and just talk to them. 99% chance she would have walked out with a brand new phone.
Sorry, I'm highjacking the thread... but they have made a believer out of me. Their legendary products aside, their customer service was the thing that won me over. Sony makes some great products but they treated me so badly, so many times, that I will never in my life buy another product from them. Ever (been 6 years and still going strong).