Good job AT&T....train your employees the day BEFORE the iPhone is released....

[theNEOone]

Digg Please!

I tried activating my iPhone last night and received an email towards the end of the iTunes activation letting me know that I had to wait for AT&T to perform more steps. Presumably, it's because I was an old AT&T wireless customer before Cingular ever purchased them and have been on their "old" database and plans. No worries...I sat down my phone and went to sleep. Now, 12 hours later, I still haven't received an activation notice and have been on hold for about an hour with AT&T.

While holding, the CSR revealed that there are not enough reps to address the call volume and that they were currently training more reps.

Here's the kicker.....while on the phone, she revealed that because of the secrecy surrounding the launch, AT&T had waited until the night before to train their employees. On top of that, they only trained 1000 reps. WHAT THE FREAKING HELL???? You mean, you train only 1000 employees on activating potentially MILLIONS of phones? Jesus....I think the Apple store where I purchased my phone had at lease 50 employees ready...in 1 store alone!!! You're telling me that AT&T only trained 1000 people for your NATIONWIDE call center, and only did so the DAY BEFORE?????

Apple: sweet phone, but HORRIBLE HORRIBLE choice of a wireless partner.

More information: "Activations are so backed up, that they're taking 24-48 hous."

Again....a little planning goes a long way. AT&T...YOU SUCK. It pains me to know that they're profiting immensely from this. Argh.

UPDATE: THIS IS UNBELIEVABLE...now my current cell phone has an inactive SIM, and I'm being told that the iPhone might not be activated for 24-48 hours! Holy horse ****....


=|

 

[calyxman]

As long as the wireless provider is AT&T, you will never see me touch an iPhone.

 

[HitmanX]

I agree. The guy I bought the iPhone from was clueless. I was a current AT&T customer and he kept trying to do a credit check on me, when the manager told him like 5 times, to only ring up the phone for purchase and nothing else. On top of that the AT&T system was very slow, due to the mass purchasing on the west coast.

 

[rSm00th]

The guy I purchased from AT&T said they hadn't actually seen the phone until after they closed the store at 4:30 day-of! Crazy.

Sure, the AT&T computers were slow, but the process was for the most part painless.

 

[iSaint]

No one in my AT&T store had seen the phone at all. There was a 'representative' in back handing out the sealed bags containing the iPhone. They were trained at 4:30, when they closed the store, and were only trained on the checklist of requirements users would need to activate the phone. They were surprised how easy the sale was. There were no demos. I told the guy the people who waited in line had done their homework and were going to buy the iPhone! I'm going by today to show them mine.

 

[mac-er]

Actually, Apple wanted it this way.