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Google software update?

Mouse man

Mouse man

Suspended
Original poster
Mar 9, 2017
91
63
AZ
so several times a day on my iMac is get this

"Google software update quit unexpectedly"

I hit ok and it keeps coming back. I have no clue where it's coming from. I don't have google chrome or anything on the computer. I've searched a bit but not sure how to remove it or find it.

Thanks
 
Download and run the app Etrecheck. It will create an anonymized report showing everything running on your system. Post that report here and we can help you figure this out.
 
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Weaselboy said:
Download and run the app Etrecheck. It will create an anonymized report showing everything running on your system. Post that report here and we can help you figure this out.
Click to expand...


you can see the entire bottom part shows my issue that keeps popping up




EtreCheck version: 3.1.5 (343)

Report generated 2017-03-10 09:45:10

Download EtreCheck from https://etrecheck.com

Runtime 3:28

Performance: Good



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: Other problem



Hardware Information: ⓘ

iMac (21.5-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,4

1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: ⓘ

Intel HD Graphics 5000

iMac 1920 x 1080


System Software: ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: about 21 days


Disk Information: ⓘ

APPLE HDD ST500LM012 disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 498.93 GB (87.54 GB free)

Core Storage: disk0s2 499.25 GB Online


USB Information: ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Western Digital My Book

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9 - 2017-01-02) [Support]



System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 162 Apple tasks

[running] 111 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 157 Apple tasks

[running] 113 Apple tasks


Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-18) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (2017-01-21) [Support]

[failed] com.adobe.AdobeCreativeCloud.plist (2016-05-18) [Support]

[running] com.citrix.AuthManager_Mac.plist (2017-01-02) [Support]

[running] com.citrix.ReceiverHelper.plist (2017-01-02) [Support]

[running] com.citrix.ServiceRecords.plist (2017-01-02) [Support]


Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-21) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-21) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-05-18) [Support]

[running] com.adobe.agsservice.plist (2017-03-07) [Support]

[loaded] com.adobe.fpsaud.plist (2017-01-30) [Support]

[loaded] com.citrix.ctxusbd.plist (2016-11-09) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-09-09) [Support]

[loaded] com.microsoft.autoupdate.helper.plist (2016-12-15) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]


User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-18) [Support]

[failed] com.google.keystone.agent.plist (2017-02-12) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-12-21) [Support]


User Login Items: ⓘ

iTunesHelper Application (2017-01-23)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

MacGameStore Helper Application

(~/Library/Application Support/MacGameStore.com/Helper/MacGameStore Helper.app)


Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-05-18) [Support]

FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]

QuickTime Plugin: 7.7.3 (2016-12-21)

AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-25) [Support]

AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-25) [Support]

Flash Player: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]

CitrixICAClientPlugIn: 12.4.0 - SDK 10.11 (2017-01-02) [Support]



3rd Party Preference Panes: ⓘ

Flash Player (2017-01-30) [Support]


Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.93 GB Disk used: 411.39 GB

Destinations:

BACKUP [Local]

Total size: 639.79 GB

Total number of backups: 113

Oldest backup: 11/18/15, 7:20 AM

Last backup: 3/10/17, 9:33 AM

Size of backup disk: Too small

Backup size 639.79 GB < (Disk used 411.39 GB X 3)


Top Processes by CPU: ⓘ

6% WindowServer

1% kernel_task

1% fontd

1% com.apple.WebKit.WebContent(2)

1% Dock


Top Processes by Memory: ⓘ

953 MB kernel_task

942 MB com.apple.WebKit.WebContent(2)

500 MB softwareupdated

287 MB Safari

262 MB spindump


Virtual Memory Information: ⓘ

2.90 GB Available RAM

394 MB Free RAM

5.10 GB Used RAM

2.51 GB Cached files

728 MB Swap Used


Diagnostics Information: ⓘ

Mar 10, 2017, 09:08:03 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-090803_[redacted].crash

com.google.Keystone.Agent - /Users/[redacted]/Library/Google/*/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent

Mar 10, 2017, 08:07:40 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-080740_[redacted].crash

Mar 10, 2017, 07:07:13 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-070713_[redacted].crash

Mar 10, 2017, 06:06:49 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-060649_[redacted].crash

Mar 10, 2017, 05:06:25 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-050625_[redacted].crash

Mar 10, 2017, 04:06:00 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-040600_[redacted].crash

Mar 10, 2017, 03:05:35 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-030535_[redacted].crash

Mar 10, 2017, 02:05:11 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-020511_[redacted].crash

Mar 10, 2017, 01:04:47 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-010447_[redacted].crash

Mar 10, 2017, 12:04:22 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-000422_[redacted].crash

Mar 9, 2017, 11:04:04 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-230404_[redacted].crash

Mar 9, 2017, 10:03:32 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-220332_[redacted].crash

Mar 9, 2017, 09:03:10 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-210310_[redacted].crash

Mar 9, 2017, 08:02:43 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-200243_[redacted].crash

Mar 9, 2017, 07:02:19 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-190219_[redacted].crash

Mar 9, 2017, 06:01:56 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-180156_[redacted].crash

Mar 9, 2017, 05:01:34 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-170134_[redacted].crash

Mar 9, 2017, 04:01:05 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-160105_[redacted].crash

Mar 9, 2017, 03:00:42 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-150042_[redacted].crash

Mar 9, 2017, 02:00:18 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-140018_[redacted].crash

Mar 9, 2017, 12:59:54 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-125954_[redacted].crash

Mar 9, 2017, 11:59:31 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-115931_[redacted].crash

Mar 9, 2017, 06:57:22 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-065722_[redacted].crash

Mar 9, 2017, 05:56:58 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-055658_[redacted].crash

Mar 9, 2017, 04:56:34 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-045634_[redacted].crash

Mar 9, 2017, 03:56:09 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-035609_[redacted].crash

Mar 9, 2017, 02:55:45 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-025545_[redacted].crash

Mar 9, 2017, 01:55:20 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-015520_[redacted].crash

Mar 9, 2017, 12:54:56 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-005456_[redacted].crash

Mar 8, 2017, 11:54:31 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-235431_[redacted].crash

Mar 8, 2017, 10:54:13 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-225413_[redacted].crash

Mar 8, 2017, 09:53:42 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-215342_[redacted].crash

Mar 8, 2017, 08:53:22 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-205322_[redacted].crash

Mar 8, 2017, 07:52:58 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-195258_[redacted].crash

Mar 8, 2017, 06:52:32 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-185232_[redacted].crash

Mar 8, 2017, 05:52:08 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-175208_[redacted].crash

Mar 8, 2017, 04:51:38 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-165138_[redacted].crash

Mar 8, 2017, 03:51:18 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-155118_[redacted].crash

Mar 8, 2017, 02:50:54 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-145054_[redacted].crash

Mar 8, 2017, 01:50:23 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-135023_[redacted].crash

Mar 8, 2017, 12:49:59 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-124959_[redacted].crash

Mar 8, 2017, 11:49:40 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-114940_[redacted].crash

Mar 8, 2017, 10:49:08 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-104908_[redacted].crash

Mar 8, 2017, 09:48:43 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-094843_[redacted].crash

Mar 8, 2017, 08:48:24 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-084824_[redacted].crash

Mar 8, 2017, 07:47:55 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-074755_[redacted].crash

Mar 8, 2017, 06:47:30 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-064730_[redacted].crash

Mar 8, 2017, 05:47:06 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-054706_[redacted].crash

Mar 8, 2017, 04:46:41 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-044641_[redacted].crash

Mar 8, 2017, 03:46:17 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-034617_[redacted].crash

Mar 8, 2017, 02:45:52 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-024552_[redacted].crash

Mar 8, 2017, 01:45:28 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-014528_[redacted].crash

Mar 8, 2017, 12:45:03 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-004503_[redacted].crash

Mar 7, 2017, 11:44:39 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-234439_[redacted].crash

Mar 7, 2017, 10:44:14 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-224414_[redacted].crash

Mar 7, 2017, 09:43:54 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-214354_[redacted].crash

Mar 7, 2017, 08:43:30 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-204330_[redacted].crash

Mar 7, 2017, 07:43:05 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-194305_[redacted].crash

Mar 7, 2017, 06:42:35 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-184235_[redacted].crash

Mar 7, 2017, 11:39:42 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-113942_[redacted].crash

Mar 7, 2017, 10:39:18 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-103918_[redacted].crash
 
Mouse man said:
User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-18) [Support]

[failed] com.google.keystone.agent.plist (2017-02-12) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-12-21) [Support]
Click to expand...

It looks like this one I highlighted in red.

Triple click the line below to select it, then right click and in the Services menu select Reveal in Finder. That will open Finder to the correct folder. Then find and delete com.google.keystone.agent.plist. Restart after.

Code: 
~/Library/LaunchAgents

(~ is your users folder)
 
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