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uuee6543

macrumors member
Original poster
Jun 21, 2015
36
70
I have 6.8gb worth of whatsapp backup that i am unable to restore on my new iPhone XS Max 256gb. Please help!

My network is fine, iCloud settings are all fine, I reinstalled the app, force restarted the phone, tried everything I found online. I had ios 12 on my previous iphone 8 plus.

When i resintall the app it first tries to downlod all my messages (without videos and pictures which it says it would download later) and then when it’s done downloading messages, it gives me a messge ‘couldn’t restore chat history’. And then I get this message every single time.
 
Ontacted apple support and they don’t think it’s them but they are escalating it to their engineers that will get back to me in a few days. In the meantime I also sent an email to whatsapp support. Hope this gets resolved soon. I can’t use whatsapp in the meantime :(
 
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