Hi, after updating to iOS9, I wanted to restore from my icloud backup, but when I had chosen one of my backups, iphone wanted password for sincerezc@qq.com I don't know this account and nobody else is using my apple devices.
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Hacked account?
- Thread starter xadros
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Well a quick search of that email address comes up with all Chinese links. Never a good sign.
I'd call Apple as a matter of urgency and explain the situation.
I just called to Apple and they said, that my account seems super safe and only solution is to make clean install or change password. But I'm not sure that this helps. I have installed only the most famous apps - like facebook, instagram etc.
Did you recently travel, or stay in a BnB? I had a similar issue a couple of months ago, albeit with different email addresses; went the same route, contacting Apple Support, and even going to the nearest Apple Store. Account was deemed safe as can be.
My theory was that some other people who had possibly stayed in the same place had their info auto-populate on my device... sort of an iOS bug (was one of the first iOS 9 betas at the time). Apple couldn't confirm or deny.
2-factor authorization has always been enabled on my account, so I just waited until I got back home and did a clean restore/install. Also changed my passwords, just to be sure. Then deleted all of those saved backups - in case they had some corrupted data.
The emails that were populating my screen changed every time I selected "Skip", but they were normal looking email addresses (regular names, and yahoo, gmail, and Outlook domains - that's what led me to my BnB theory).
