Had Trouble With Macbook

[Liebo11]

Whats up guys? I just have a few questions and opinion questions . . . I got a white macbook 2.0ghz about 10 days ago and I like it a lot so far being as I'm a new Mac user switching from PC's. My computer suddenly started not being able to load the video and support would guide me through it by having me reset the P-ram. After taking it into the mac "genius's" for the second time, the guy told me to just bring back the whole computer the next day with the box and they'll swap it. So . . . I go back the next day and am a little angered by the persistent problem and tell the manager about the problem I'm having. Well when the manager comes out I tell him that this is the second time i've been in here and the guy I spoke to told me to just come and swap it for a new one. Well after he looked at the records he said he found no such comment about me being able to swap for a new one. (possible genius's fault) The guy sounded as though he was speaking down to me almost saying i was lying about the problem and told me he'll have a genius look at it again. One of the genius's started the computer and what do you know the same problem happened again. I told him to reset the p-ram and it would work for a few times and then just happen again. Well being an intermittent problem, they kept my laptop for 24 hours to run diagnostics and they said that one of the guys "reset the preferences," and it was what was causing all the problems and now it should be fixed. I got quite heated in the store while i was there and almost had to get escorted out by security because i felt as though i was getting the run around. Now that i have my computer back it is running very well but i noticed that the battery is all scratched up. I know when i brought it in there were no scratches on my battery compartment so i am very suspicious that they replaced it with another one or scratched it up purposely as "payback" for me standing up to them. Don't really know what to do thinking about going into the mac store and telling them but will it get me anywhere? Any suggestions?!? Thanks.

J

 

[Mitthrawnuruodo]

Sounds more like a temper problem...

 

[EricNau]

I doubt Apple swapped your battery with an older one or scratched it as payback. Chances are, it was scratched by accident (I suspect the battery was probably removed during testing and may have been scratched then).

If it bothers you, take it back and let them know. Be polite but firm, letting them know you would like a replacement battery. What's the worst that can happen?

 

[Liebo11]

i mean i'm not gonna lie i did have a little bit of a temper but i just shelled out $1500 and would have liked to get a laptop that worked for a week straight. i know that the underside of the battery isn't that big of a deal but i would just like to get everything straightened out and i mean if its ONLY the battery thats all scratched up then it seems very shady to me.

J

 

[Deepdale]

Well after he looked at the records he said he found no such comment about me being able to swap for a new one. (possible genius's fault)

When a person leaves a computer with an employee working behind the Genius Bar, is it the customary practice for the owner to receive a copy of the notes taken describing the problems and possible remedies offered so that there is no reliance on faded memories after the fact? If not, that would be something worthy of doing. As to the scratched battery, I would go back and point that out to a manager.

What's the worst that can happen?

More headaches and hassles when they are least welcome.