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Spectrum

macrumors 68000
Original poster
Mar 23, 2005
1,808
1,115
Never quite sure
I just woke my MacBook Pro from sleep and the trackpad has no haptic feedback! I'e restarted and also gone to the Trackpad preferences, but neither makes any difference. Is this a known bug that anyone else has encountered? It feels so weird without it...

Could it be a hardware failure...?
 

pneves1975

macrumors regular
Dec 4, 2018
113
59
Portugal
Can you run hardware diagnostics to see if a trackpad issue is found?

I had the same issue on an m1 Air and after shutdown and waiting 5 minutes the issue was gone (similar to a SMC/NVRSM reset on an Intel machine). The hardware diagnostics found a problem in my case tough and I was driven to a hardware failure and ready to send it.

All the best,
 
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Spectrum

macrumors 68000
Original poster
Mar 23, 2005
1,808
1,115
Never quite sure
Hi all,
Same issue, same time, and unfortunately, The SMC and NVRAM reset doesn’t work for me.

Can you run hardware diagnostics to see if a trackpad issue is found?

I had the same issue on an m1 Air and after shutdown and waiting 5 minutes the issue was gone (similar to a SMC/NVRSM reset on an Intel machine). The hardware diagnostics found a problem in my case tough and I was driven to a hardware failure and ready to send it.

All the best,
Remarkably, after shutting down and leaving the machine off for 20 hours, now booting up and the trackpad is immediately responsive to haptics. Maybe something clears after a long "shutdown"? I didn't do the SMC or NVRAM reset manually. Maybe try that @rachoudz?
 

Spectrum

macrumors 68000
Original poster
Mar 23, 2005
1,808
1,115
Never quite sure
Hmmm... It just failed again on wake from sleep. Then came back upon reboot. Now suddenly failed mid way through using Safari...
It no longer feels like an OS problem—flaky hardware seems the possible explanation sadly.

I tried a diagnostic boot (held down "D") but it never did anything, remaining stuck on a Network connection page. Any tips to get past that?

EDIT: OK Diagnostics finally booted, but no hardware issues detected. What is wried was that at times during the diagnostics and subsequent reboot the trackpad haptic clicking was working fine—albeit intermittent. Now on reboot it is dead again.

Computer is ~ 22 months old.
 
Last edited:

rachoudz

macrumors newbie
Oct 21, 2022
2
1
Remarkably, after shutting down and leaving the machine off for 20 hours, now booting up and the trackpad is immediately responsive to haptics. Maybe something clears after a long "shutdown"? I didn't do the SMC or NVRAM reset manually. Maybe try that @rachoudz?
The same issue after 24 hours later computer was off; sometimes it worked (With a few clicks), then no response.
Diagnostic result without issue found.
 

Spectrum

macrumors 68000
Original poster
Mar 23, 2005
1,808
1,115
Never quite sure
The same issue after 24 hours later computer was off; sometimes it worked (With a few clicks), then no response.
Diagnostic result without issue found.
Mine appears to now be permanently dead. Pretty disappointed to be honest. Such a hassle to take it in for service.
 

Spectrum

macrumors 68000
Original poster
Mar 23, 2005
1,808
1,115
Never quite sure
Question:

How does one know that haptic feedback has failed?
Mine no longer clicks when you press it. I've temporarily resolved by turning on "tap to click", so at least now I don't need to hard press the trackpad to click it.
But the problem is that now I end up doing lots of inadvertent taps/clicks when I navigate around documents. Which was the main reason why I used click not tap...
 

Spectrum

macrumors 68000
Original poster
Mar 23, 2005
1,808
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Never quite sure
Have you done it in the meantime? If not, that's the first thing I did and it works perfectly since then.
(MacBook Pro 13 i5 2020)
Yeah, I've tried that a few times. Initially the haptic was starting to work - also sometimes on reboot - but now it is just broken permanently regardless of what I try. It went from intermittent to totally dead in the space of a few days. It definitely doesn't seem like a software problem sadly.
 

arw

macrumors 65816
Aug 31, 2010
1,238
981
Yeah, I've tried that a few times. Initially the haptic was starting to work - also sometimes on reboot - but now it is just broken permanently regardless of what I try. It went from intermittent to totally dead in the space of a few days. It definitely doesn't seem like a software problem sadly.
I‘m sorry to hear. Although you don‘t seem to have Apple Care, I‘d try contacting Apple nevertheless and then (dependent of your country) the seller as long as you are still in the 2-year period…
Also, I‘ve read around here that some credit card companies automatically extend the warranty by a year or up to 3 years for electronic products/computers purchased through them.
Good Luck!
 
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maflynn

macrumors Haswell
May 3, 2009
73,682
43,740
Mine appears to now be permanently dead.
My guess is the early symptoms was the motor slowly failing and now it finally fully failed. I think at this point your best bet is to just contact apple. If you're fairly well versed in taking apart laptops, you may try to buy a replacement part off of ebay, but I think that poses more risks and hassles then just paying apple.
 
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Spectrum

macrumors 68000
Original poster
Mar 23, 2005
1,808
1,115
Never quite sure
I‘m sorry to hear. Although you don‘t seem to have Apple Care, I‘d try contacting Apple nevertheless and then (dependent of your country) the seller as long as you are still in the 2-year period…
Also, I‘ve read around here that some credit card companies automatically extend the warranty by a year or up to 3 years for electronic products/computers purchased through them.
Good Luck!

My guess is the early symptoms was the motor slowly failing and now it finally fully failed. I think at this point your best bet is to just contact apple. If you're fairly well versed in taking apart laptops, you may try to buy a replacement part off of ebay, but I think that poses more risks and hassles then just paying apple.

Thanks both. It's more annoying than anything else. I have extended warranty through my work (third party cover rather than Apple Care), but it is just the hassle of getting it done. Prior laptop repairs in my team took about a month to get returned. I'm also kind of getting used to tap-to-click...slowly...reducing incentive to get it fixed...

The only saving grace is that if I do send it in, my apparently bomb-proof 2015 13 inch i7 MBPro is still going strong as a back up!
 
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