Hey guys I am having issue with my iPad Pro it has a yellow line on the screen something like a dead pixel. Anyway long story short I called Apple service on the 17th so the rep set up a send in repair "but not under warranty" so they sent me an email where I have to enter my infos for a refurbished iPad Pro to be send in and then I can return the one I have, while I was on the phone with her. So I asked her if I have to enter my payment information and to confirm that it is still under warranty. She said no need it is just the normal procedure and I don't need to enter it.
Fine a week goes by and still no empty box receive to send my iPad Pro for repair. I called back on the 24th and I get a different rep that tells me that the previous rep set it up wrong and she has to cancel that repair and create a new one. Ok cool awesome everything goes well so far and I did not receive the email where I have to enter my payment infos.
Then out of nowhere today I received an email that says my repair has been closed and canceled! So I double check the case number to make sure it was not the first one that has been created then of course it was not but the second case number. I called apple again and they put me with a senior adviser that tells me that it is canceled she has the reason but she cannot tell me and the only way for me to get it services under warranty is to go to an apple store or when they will reopen!
My question is can we get ban from Apple? I have no idea why I am getting this type of service denied where my iPad Pro is still under warranty. I asked the senior adviser the reason why she said she cannot tell me.
Very frustrating.
[automerge]1588110498[/automerge]
Fine a week goes by and still no empty box receive to send my iPad Pro for repair. I called back on the 24th and I get a different rep that tells me that the previous rep set it up wrong and she has to cancel that repair and create a new one. Ok cool awesome everything goes well so far and I did not receive the email where I have to enter my payment infos.
Then out of nowhere today I received an email that says my repair has been closed and canceled! So I double check the case number to make sure it was not the first one that has been created then of course it was not but the second case number. I called apple again and they put me with a senior adviser that tells me that it is canceled she has the reason but she cannot tell me and the only way for me to get it services under warranty is to go to an apple store or when they will reopen!
My question is can we get ban from Apple? I have no idea why I am getting this type of service denied where my iPad Pro is still under warranty. I asked the senior adviser the reason why she said she cannot tell me.
Very frustrating.
[automerge]1588110498[/automerge]
