I purchased a year of 1 to 1 and used the time to have the Apple guys go through and help me solve problems that don't quite rise to the level of tech support. I found it to be well worth it. You basically get to schedule 1 hour sessions and you can pretty much work on anything you like that's within the skill set of the guys at the Apple store. Don't expect them to sit there and talk you through building a project in xcode but there is quite a bit they can help you with. Since you are posting this in an iPad forum, I assume you want to look at some iPad related issues. They weren't that familiar with them the day I picked mine up (day one). Hopefully by now they have all been trained. If the "class" is free, go for it. If you are thinking about buying a year of "1 to 1", I found it to be worth it.