Hi all, Thanks for your time. I am having severe crashes when I play any computer games. I can't last 5 minutes in game until I have a massive crash, the graphics pixelate, hangs for a couple of minutes and my comp restarts automatically. The funny thing is, after my computer restarts, I can crash at anytime in Finder (usually within 5 minutes) without even starting a game. This repeats but gets worse each time the comp restarts, until I manually shutdown and wait 30 minutes, when I can use Finder again and everything goes back to normal. I have also noticed small little glitches on screen sometimes in finder - they come and go.
Things to note:
• The problem is occurring in High Sierra and Mojave (I updated to see if that would fix it).
• I've just updated to 10.14.4 and the crash still occurs
• I've reset nvram several times.
• I have spoken to Apple live chat and ran through with them safe mode tests, as well as the new user test. They referred me to an Apple reseller.
• I took in the machine to an Apple reseller (not the genius bar) and they "stress tested the unit for over 2 hours with 3d graphics and nothing had come up." I picked it up when they wanted to pay more money.
• This problem starts in game only, not anywhere else.
• I have tried setting my gfx settings in WoW to the lowest.
• I can force the crash to happen faster when the gfx has to render some distance.
• I have tried Diablo, Hearthstone, and Dota and the same thing happens after 5-10 minutes.
• My work requires me to use programs like pshop and premier (sometimes the files get up to 2gb) and this doesn’t cause any issue.
• I have tried Cinebench and it passes without a hiccup.
System
27" iMac late 2013
3.5 GHz Intel i7
16GB 1600MHz DDR3
NVIDIA GeForce GTX 780M 4096 MB
Mojave 10.14.3
I thought it might be my GPU but I have read on WoW forums that Nvidia and Apple drivers are causing issues. I've attached photos of my screen below showing the weird purple pixelation (sorry, my imac is locked and I cant take screenshots).
My big question is; is this a driver issue or actually something like a piece of hardware that is fault. Has anyone else experienced this because I can't find anything on any forums?
Thank you all for your time.
Matt
Below is the most recent crash report (just the start):
Anonymous UUID: 4C7D787D-7782-9EA4-6C31-0D1C09F66ADB
Thu Mar 28 21:53:26 2019
*** Panic Report ***
panic(cpu 2 caller 0xffffff8011edd16d): Kernel trap at 0xffffff7f9338314c, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff9201bcea58, CR3: 0x00000002ff48b0f4, CR4: 0x00000000001626e0
RAX: 0xffffff9201bcea00, RBX: 0xffffff8043bdd000, RCX: 0x0000013a0dcded1a, RDX: 0x000000000000013a
RSP: 0xffffff9201d03700, RBP: 0xffffff9201d03700, RSI: 0x0000000000000002, RDI: 0xffffff8043bdd000
R8: 0xffffff9201d03438, R9: 0xffffff9201d03430, R10: 0x0000000000000000, R11: 0x0000000000000544
R12: 0xffffff803760f000, R13: 0xffffff803760f630, R14: 0x0000000000000000, R15: 0xffffff803752f800
RFL: 0x0000000000010286, RIP: 0xffffff7f9338314c, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff9201bcea58, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 1
Things to note:
• The problem is occurring in High Sierra and Mojave (I updated to see if that would fix it).
• I've just updated to 10.14.4 and the crash still occurs
• I've reset nvram several times.
• I have spoken to Apple live chat and ran through with them safe mode tests, as well as the new user test. They referred me to an Apple reseller.
• I took in the machine to an Apple reseller (not the genius bar) and they "stress tested the unit for over 2 hours with 3d graphics and nothing had come up." I picked it up when they wanted to pay more money.
• This problem starts in game only, not anywhere else.
• I have tried setting my gfx settings in WoW to the lowest.
• I can force the crash to happen faster when the gfx has to render some distance.
• I have tried Diablo, Hearthstone, and Dota and the same thing happens after 5-10 minutes.
• My work requires me to use programs like pshop and premier (sometimes the files get up to 2gb) and this doesn’t cause any issue.
• I have tried Cinebench and it passes without a hiccup.
System
27" iMac late 2013
3.5 GHz Intel i7
16GB 1600MHz DDR3
NVIDIA GeForce GTX 780M 4096 MB
Mojave 10.14.3
I thought it might be my GPU but I have read on WoW forums that Nvidia and Apple drivers are causing issues. I've attached photos of my screen below showing the weird purple pixelation (sorry, my imac is locked and I cant take screenshots).
My big question is; is this a driver issue or actually something like a piece of hardware that is fault. Has anyone else experienced this because I can't find anything on any forums?
Thank you all for your time.
Matt
Below is the most recent crash report (just the start):
Anonymous UUID: 4C7D787D-7782-9EA4-6C31-0D1C09F66ADB
Thu Mar 28 21:53:26 2019
*** Panic Report ***
panic(cpu 2 caller 0xffffff8011edd16d): Kernel trap at 0xffffff7f9338314c, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff9201bcea58, CR3: 0x00000002ff48b0f4, CR4: 0x00000000001626e0
RAX: 0xffffff9201bcea00, RBX: 0xffffff8043bdd000, RCX: 0x0000013a0dcded1a, RDX: 0x000000000000013a
RSP: 0xffffff9201d03700, RBP: 0xffffff9201d03700, RSI: 0x0000000000000002, RDI: 0xffffff8043bdd000
R8: 0xffffff9201d03438, R9: 0xffffff9201d03430, R10: 0x0000000000000000, R11: 0x0000000000000544
R12: 0xffffff803760f000, R13: 0xffffff803760f630, R14: 0x0000000000000000, R15: 0xffffff803752f800
RFL: 0x0000000000010286, RIP: 0xffffff7f9338314c, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff9201bcea58, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 1