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Has anyone ever revived gesture of goodwill from Apple?
- Thread starter esaelias
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I got a free dock, a years subscription to Mobile Me and tea & cakes after suffering a weekend long fiasco during the iPhone 3G launch. The store manager complimented me for sending the most polite but really angry customer service survey they had ever received. 
In 2012, Apple replaced my Early 2011 15" MBP with the new (at the time) 15" 2012 cMBP after I had continued Logic Board failures. I still have that machine and use it as my daily driver to this day
How many times did they replace it? I have a late 2011 17 inch MBP and I'm on my 3rd time within 3 months. I get the computer back and it lasts about a month. Then it fails and I have to bring it back in. They just told me yesterday, that after the end of this year, they won't be able to do this any more. So I'll be on my own.In 2012, Apple replaced my Early 2011 15" MBP with the new (at the time) 15" 2012 cMBP after I had continued Logic Board failures. I still have that machine and use it as my daily driver to this day
I've read about it maaaaany times. But for one of the largest companies on the planet, you would expect so anyway.
Aah this was some time ago. We're going back to circa 2012 when it was just over a year old and it had AppleCare on it. The system didn't have the standard dGPU failure. It had one problem with not coming out of sleep mode. When the Logic Board was replaced to fix that, it then had an intermittent issue with the audio jack not working. Coupled with a previous keyboard failure, Apple decided to replace it.
I've had a couple of things:
Back when OS 10.5 first launched Apple advertised release-day delivery but it arrived three days late so I got a small something (I don't remember what).
I also had a billing issue (which apparently affected multiple people) with the first-gen iPod Touch. It was supposed to be NZ$750, but Apple charged both NZ$750 and AU$750 as two separate transactions. Apple handed out $100 gift vouchers to everyone affected.
Back when OS 10.5 first launched Apple advertised release-day delivery but it arrived three days late so I got a small something (I don't remember what).
I also had a billing issue (which apparently affected multiple people) with the first-gen iPod Touch. It was supposed to be NZ$750, but Apple charged both NZ$750 and AU$750 as two separate transactions. Apple handed out $100 gift vouchers to everyone affected.
A few years ago got 10% off anything in apple store as had a bad retail experience. iPhone 6 online order had the yellow screen issue they offered any "apple branded" free "iPhone 6" accessory
Not a gesture due to a problem but they did swap my iPhone 5 for a new one after I dropped it and cracked the screen, the phone was over two years- was well chuffed!
Several warranty items replaced quickly and easily without hassle over the years.
When I bought a 27" iMac in 2009 I wanted a wired keyboard for the numbers instead of the wireless. The reps ended up just GIVING me the worse keyboard and let me keep both.
When I bought a 27" iMac in 2009 I wanted a wired keyboard for the numbers instead of the wireless. The reps ended up just GIVING me the worse keyboard and let me keep both.
I ordered an iPad 2 along with a Smart Cover from Apple's online store when they became available years ago. A couple of days (IIRC) later I decided that I wanted Apple Care for the iPad 2. I went online to see if there was a way I could add that to the order, but there didn't seem to be. So I called to talk to a customer service representative to see if there was any way to add it, considering that my order had apparently not shipped yet.
The representative told me that she couldn't add Apple Care, that I would have to take the iPad 2 to an Apple Store to have Apple Care added after I received it. (I could have also canceled the order and reordered the items I suppose, but if IIRC the shipping times for the iPad 2 had gotten longer since I placed the original order.) I lamented that the nearest Apple Store was more than an hour away from me, but suggested that was probably what I'd do and thanked her for her assistance.
She expressed regret that I'd have to travel that far and said that she was going to credit me for the cost of the Smart Cover that I had ordered (IIRC it was $39). I was quite pleased with that gesture of goodwill, especially considering that Apple hadn't done anything wrong to create the inconvenience. It was I who decided after placing my order that I wanted something additional. Also, it wasn't like she was just offering to give me something extra that I may or may not really want. I was buying the cover anyway, so the gesture represented a real savings of about $40 for me.
The representative told me that she couldn't add Apple Care, that I would have to take the iPad 2 to an Apple Store to have Apple Care added after I received it. (I could have also canceled the order and reordered the items I suppose, but if IIRC the shipping times for the iPad 2 had gotten longer since I placed the original order.) I lamented that the nearest Apple Store was more than an hour away from me, but suggested that was probably what I'd do and thanked her for her assistance.
She expressed regret that I'd have to travel that far and said that she was going to credit me for the cost of the Smart Cover that I had ordered (IIRC it was $39). I was quite pleased with that gesture of goodwill, especially considering that Apple hadn't done anything wrong to create the inconvenience. It was I who decided after placing my order that I wanted something additional. Also, it wasn't like she was just offering to give me something extra that I may or may not really want. I was buying the cover anyway, so the gesture represented a real savings of about $40 for me.
Yes. I have received covers and protectors in the past, but on 3/30 Apple once again proved why I stick with them even though their current direction is not entirely to my taste.
In December, I attempted to purchase a new iPhone for my sputtering 6s and after 2 tries and terrible service at 5th Avenue Manhattan (two attempted upgrades resulted in my being there for six hours, including 7+ whose battery life wasn't even 5 hours with multiple settings shut off), I complained royally to Tim Cook in as polite a manner as I could.
The issues stemmed from months of trouble (stemming from the iCloud account hack back in late September/October to the 6s battery drain / dying issues.) This resulted in my my battery usage / standby time being shut off on an even worse performing 6s+ that was a replacement.
Well, I returned that 6s+ and attempted Android. Hated it. So here comes the good will: In January, the 5th Avenue store leader got wind of my letter to Cook and reached out. I finally took the store leader up on his offer on Thursday & received 10% discount on another 7+ (via Apple gift card), a free case and very professional/rapid turn around in setting up the phone (25 minutes part of which involved picking out cases.) My battery usage and standby time are back on too.
I am quite happy Apple continues to stand by me. I will definitely let Tim know the store leader and his two peers who assisted me were excellent.
In December, I attempted to purchase a new iPhone for my sputtering 6s and after 2 tries and terrible service at 5th Avenue Manhattan (two attempted upgrades resulted in my being there for six hours, including 7+ whose battery life wasn't even 5 hours with multiple settings shut off), I complained royally to Tim Cook in as polite a manner as I could.
The issues stemmed from months of trouble (stemming from the iCloud account hack back in late September/October to the 6s battery drain / dying issues.) This resulted in my my battery usage / standby time being shut off on an even worse performing 6s+ that was a replacement.
Well, I returned that 6s+ and attempted Android. Hated it. So here comes the good will: In January, the 5th Avenue store leader got wind of my letter to Cook and reached out. I finally took the store leader up on his offer on Thursday & received 10% discount on another 7+ (via Apple gift card), a free case and very professional/rapid turn around in setting up the phone (25 minutes part of which involved picking out cases.) My battery usage and standby time are back on too.
I am quite happy Apple continues to stand by me. I will definitely let Tim know the store leader and his two peers who assisted me were excellent.