Has anyone gotten their battery replaced by Apple?

[janeauburn]

One rep told me that, despite my Apple Care+ policy, Apple had to agree that the battery was significantly degraded (~1000 charges) before they would replace it.

I'm not too happy about that.

Has anyone had luck getting Apple to replace their battery?

 

[heyyitssusan]

One rep told me that, despite my Apple Care+ policy, Apple had to agree that the battery was significantly degraded (~1000 charges) before they would replace it.

I'm not too happy about that.

Has anyone had luck getting Apple to replace their battery?

I haven't, but from what I heard that is the case. If your battery comes out as 'passed' on the diagnostic they won't replace it.

Battery replacement coverage under AppleCare+ is available for a covered iPhone if the battery retains less than 80% of its original capacity.

 

[AppleB]

I would think that the 80% criteria has to be met because there are different interpretations of battery life. After a year I may think my battery is fine someone else may not think so. So the 80% keeps uniformity in the determination.

 

[krazirob]

One rep told me that, despite my Apple Care+ policy, Apple had to agree that the battery was significantly degraded (~1000 charges) before they would replace it.

I'm not too happy about that.

Has anyone had luck getting Apple to replace their battery?

Yes I did once on an older MBP. They had me run a diagnostic and then they said "yep your battery sucks" and they sent me a new one with a return label for the old one.

 

[markthrash]

Yeah, I recall my 6 jumping down battery percentages and dying mid day. So I took it in and they had to test it. Until after the test, the rep was like "woah, your battery is terrible." Then they replaced the battery.

 

[ajiuo]

I sent my iPhone to Samsung to have them replace the battery.

 

[Armen]

One rep told me that, despite my Apple Care+ policy, Apple had to agree that the battery was significantly degraded (~1000 charges) before they would replace it.

I'm not too happy about that.

Has anyone had luck getting Apple to replace their battery?

Depends on who you talk to. My 6+ battery was on the border of needing to be replace and the Mac Genius I took it to was cool and replaced the entire phone even though he couldn't replace it based on battery.