Has anyone had scratching cd drive repaired?

[Breezy2000uk]

Hey everybody.

I've not posted a topic before, so I thought I might fill you in on my situation. Over the past few months, I've had problem after problem with my i7.
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The first 3 had yellow screens, grey lines, flickering and blackouts, but this week I finally received a 27 which seemed acceptable - the only issue was a very, very mild yellow tint on the right, which I feel is "good enough". Shame it's come to that, but I really need a computer for my work and I've already lost two months because of the problems.

I was just settling in to enjoy my new computer, and when I came to test the disc drive, discovered all my discs were scratching as I put them in/took them out of the drive.

The scratching is NOT caused by the drive, but by the casing, and scratches on both sides. It is possible to insert/eject without scratches, but to do that I have to stand over it and look down as I do it, because the rubbery part of the drive sits so far in that it does not guide the disc in sufficiently. If it was just a case of being careful, I wouldn't mind, but I think having to stand over and keep a steady hand is unreasonable, and is not an issue I had with the other 3 imacs. I will not put tape on the edges, as I would rather get a replacement it since it's only 5 days old.

I'd like to know, is this something that can be fixed? If the rubbery part was closer to the outside of the casing, the disc wouldn't move enough to catch the sharp edges. I'm booked to take my imac to a service centre on tuesday, and I would just like to know if anyone has had this problem fixed by apple technicians? Or even by themselves?! I'm very interested whether the entrance to the drive can be seated more flush with the casing.

Sorry for the long ramble - the result of several months of pent up frustration, evidently!

Breezy

 

[Archmagination]

Use the tape method that others are using. There was/is supposed to be felt lining on the dvd case section preventing the scratching, but for some reason Apple either forgot(unlikely) or removed it from the current design.(likely)

If you are feeling daring at least one user online has managed to glue felt into the section. Here is the link to the problem you are having. https://forums.macrumors.com/threads/836352/

 

[Sir Cecil]

A friend of mine has a 21.5 iMac and the edges of the CD/DVD slot are machined a lot less sharply than they are on my 27". Just running a finger along the edges makes the difference very apparent. There are no scratching problems with his 21.5".

 

[Breezy2000uk]

I said no tape. My question was; since my other imacs didn't do this, is it something that can be fixed?

p.s. Cecil - does yours scratch? Or is it ok?

 

[Sir Cecil]

I said no tape. My question was; since my other imacs didn't do this, is it something that can be fixed?

p.s. Cecil - does yours scratch? Or is it ok?

I've seen scratches on discs using my 27", but now I'm aware of it I avoid the issue by being careful when loading. I find that by inserting the discs with the playing surface leaning very slightly away from the back of the slot, it avoids the problem consistently. I think it's the loading action that causes it, not the playing or ejection of the disc. When the disc is gripped by the machine and drawn in, if the disc is leaning towards the back of the slot, it can drag against the metal.
I've never seen marks on the label side.

 

[plasticphyte]

I said no tape. My question was; since my other imacs didn't do this, is it something that can be fixed?

p.s. Cecil - does yours scratch? Or is it ok?

You could take it back to Apple if you wish, and exchange, but chances are pretty high that the replacement model will have the same problem, as there are a large number of users that have experienced scratched media from the optical bay.
You also run the risk of any of the other issues that have 'plagued' the 27" units appearing in the replacement.

A strip of invisible tape will be sufficient to fix the problem, or you could take extra care inserting & removing media from the bay. I realise this is far from ideal for a large number of people, as they, like me, believe Apple should have got it right in the first place.

Incidentally, if you're game, you could look at filing the 'rough' edges with either an emory board or file. Just don't forget to vacuum away the aluminium filings. Don't want those in the optical bay do we

I've personally decided that unless I have to, I'm not using the optical bay at all.