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nguyenhm16

macrumors newbie
Original poster
Aug 13, 2004
26
30
Just curious if anyone has taken theirs to an Apple Store or authorized service provider, and what the process was like. Did you just walk in with your iMac Pro, some RDIMMs, and leave it with them? Do you have to buy their RAM?
 

nguyenhm16

macrumors newbie
Original poster
Aug 13, 2004
26
30
I think it would be kind of early for RAM upgrades. I can't imagine this is a pleasant process....

I got my base model at Micro Center for that unbeatable price. Only thing I’d want is more RAM. Not that I’d do it right now, given currently prices for DRAM. Was just curious.
 

joema2

macrumors 68000
Sep 3, 2013
1,646
866
Apple does not do hardware upgrades via their store. Authorized service providers might though.

What is the basis for this statement? This article says both Apple retail stores and 3rd party service providers will do iMac Pro memory upgrades: https://www.macrumors.com/2017/12/14/imac-pro-ram-upgrade-apple/

The logic board on my iMac Pro just failed and it's being replaced by a technician at my local Apple store. It seems if they can replace an entire logic board they could easily upgrade the memory.
 
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nguyenhm16

macrumors newbie
Original poster
Aug 13, 2004
26
30
A year and a half later, has anyone actually had the memory in their iMac Pro upgraded? Prices on memory have come down, and given how profligate VMware's stuff is with memory, I'd love to bump mine to 64gb.
 

nguyenhm16

macrumors newbie
Original poster
Aug 13, 2004
26
30
Yes, and it was a ridiculous effort. See here.

Wow, though to be fair that was pretty good customer service on their part, it just took a while. From their viewpoint it's probably also easier to swap out the system and resell the old one as a refurb or use it internally, rather than train techs at all of their stores to crack open an expensive, low volume machine.
 

MacRS4

macrumors 6502
Aug 18, 2010
333
473
London, UK
Oh I get why they did it, and it was the right thing. My real issue was around the lack of communication - their 'slick machine' way of operating was just nowhere to be found.

I suspect with even minor failures on these units they'll be replaced than repaired.
 

mam8dg

macrumors newbie
Mar 20, 2019
27
18
I wish upgrading the ram were as easy as taking it into an Apple Store. I bought 64gb with the intention of going up to 128gb in a year or two, but I'll probably wait until Applecare expires and use OWC's mail in service (and maybe even go up to 256gb). Hopefully prices will dip a little more by that time.
 

joema2

macrumors 68000
Sep 3, 2013
1,646
866
I wish upgrading the ram were as easy as taking it into an Apple Store. I bought 64gb with the intention of going up to 128gb in a year or two, but I'll probably wait until Applecare expires and use OWC's mail in service (and maybe even go up to 256gb). Hopefully prices will dip a little more by that time.

I wouldn't worry about upgrading RAM until you know for certain you need that. You can check this by running your workflow and observing the memory pressure graph in Activity Monitor. If it is green you probably don't need a RAM upgrade.

If you are OK on memory pressure, use that money to get something else useful like an SSD drive. https://support.apple.com/en-us/HT201464
 
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