I have a pair of Beats Studio Pro's which have AppleCare+ on them. About 2 weeks ago they started to get static on one side, even when I reset it. I was at work, near an Apple Store so I brought them in. They said it needed to get shipped to a depot and I'd most probably get a replacement. I said ok. This was on the 24th of October. The estimated pick up date was 30th October. Since then, whenever I saw the status on the repair, it just says "repair requested". It still hasn't even moved to diagnosis.
I called Apple Support who couldn't really help because it was sent via a store. But if I contacted the store, they'd tell me to call Apple support. When I went to the store, they said the exact same thing, call Apple support. Finally spoke to a manager who said sorry and everything and said he'd escalate and ensure I got an email. And no email came. I went back two days later and they told me just to sit tight.
So now it's November 4th. The store has escalated to the depot two times - maybe more, and nothing has happened. In my mind, it's lost. If it needed a part, it would have noted that.
Has this happened to anyone?
I've learned for things like headphones, or potentially anything, it's better not to go through the stores.
I called Apple Support who couldn't really help because it was sent via a store. But if I contacted the store, they'd tell me to call Apple support. When I went to the store, they said the exact same thing, call Apple support. Finally spoke to a manager who said sorry and everything and said he'd escalate and ensure I got an email. And no email came. I went back two days later and they told me just to sit tight.
So now it's November 4th. The store has escalated to the depot two times - maybe more, and nothing has happened. In my mind, it's lost. If it needed a part, it would have noted that.
Has this happened to anyone?
I've learned for things like headphones, or potentially anything, it's better not to go through the stores.
