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Other Health Data did not download from iCloud

Nanotyrns

Nanotyrns

macrumors 65816
Original poster
Sep 16, 2012
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If anyone else has experienced this and has a fix I'm all ears.

Once I restored my iPhone from iCloud backup I paired my watch and and chose the backup from today when I unpaired it from my iPhone 7. However it has none of the most recent health data. I'm not sure if I did something incorrectly but I'm frustrated I lost over a months worth of data. Little help?
 
I had to go to 'extreme' measures. I exported the data as a file from my old phone, synced to iCloud drive, then downloaded an app called Health Data Importer on the new phone. From that you import your file and it piled it all back into the app. Now everything is showing. Set me back four whole dollarinos but I didn't want to lose even today.
 
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Nanotyrns said:
If anyone else has experienced this and has a fix I'm all ears.

Once I restored my iPhone from iCloud backup I paired my watch and and chose the backup from today when I unpaired it from my iPhone 7. However it has none of the most recent health data. I'm not sure if I did something incorrectly but I'm frustrated I lost over a months worth of data. Little help?
Click to expand...

The same thing has happened to me. My recent health and activity data has disappeared

I sure hope it comes back
 
Same here. I hope it gets restored overnight. I am missing over a week of recent data.
 
Ntombi said:
Okay, I just checked, mine is there. I got the phone a few hours ago.
Click to expand...
Mine was well after the restore completed too. Not really sure if that app did it or just coincided with me installing it. Glad it did though.
 
Hrmmmm still nothing coming in after overnight. It is annoying to lose my October badges and all workouts since the 24th. I really hope it ends up restoring eventually but it isn’t the end of the world if it doesn’t.
 
I lost all my achievements and data. Nothing showed up over night. This really sucks.
 
Okay, after I left the house this morning, my data finally showed up. It took about 16 hours.
 
I backed up to my MB Air and checked encrypt data. I had read that on an Apple help page. The page said if it was encrypted all the data would be backed up. When I got my iPhone X I just plugged it into the MB Air and restored. Everything was there.

Lisa
 
Apologies for resurrecting this thread - but in the same boat...

I guess the key is patience? Been 24 hours now, and still not showing my history.
I have an encrypted iTunes backup that I made of the 6S before switching to the 8+, but really don't want to re-download everything again (app data/music/photos), if it can be helped...

But would be really bummed if I lost all my Activity/Health history...

That said, Photos is still filling up its 'Years' view - so I'm hoping once that is done, it will get round to finding my Health data again...

If anyone else here also only got it back after more than a day, would appreciate hearing from you!
 
Cassady said:
Apologies for resurrecting this thread - but in the same boat...

I guess the key is patience? Been 24 hours now, and still not showing my history.
I have an encrypted iTunes backup that I made of the 6S before switching to the 8+, but really don't want to re-download everything again (app data/music/photos), if it can be helped...

But would be really bummed if I lost all my Activity/Health history...

That said, Photos is still filling up its 'Years' view - so I'm hoping once that is done, it will get round to finding my Health data again...

If anyone else here also only got it back after more than a day, would appreciate hearing from you!
Click to expand...
If I recall correctly, photos goes first then health. But it pauses when you are not connected to power and on WiFi.
 
Cassady said:
Apologies for resurrecting this thread - but in the same boat...

I guess the key is patience? Been 24 hours now, and still not showing my history.
I have an encrypted iTunes backup that I made of the 6S before switching to the 8+, but really don't want to re-download everything again (app data/music/photos), if it can be helped...

But would be really bummed if I lost all my Activity/Health history...

That said, Photos is still filling up its 'Years' view - so I'm hoping once that is done, it will get round to finding my Health data again...

If anyone else here also only got it back after more than a day, would appreciate hearing from you!
Click to expand...

Please keep us posted? Best luck on this. This is a useful thread. I was unaware that restoring this data from iCloud could take that long. :eek:
 
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newellj said:
Please keep us posted? Best luck on this. This is a useful thread. I was unaware that restoring this data from iCloud could take that long. :eek:
Click to expand...
Thanks - will do!
[doublepost=1516135650][/doublepost]
Mlrollin91 said:
If I recall correctly, photos goes first then health. But it pauses when you are not connected to power and on WiFi.
Click to expand...
That's what I'm hoping... Thumbnails are done now – now scanning People/Faces, with 47k to go... Should finish overnight...
 
If the health data is that important I would also do an encrypted backup with iTunes. If you use it, everything is restored and done in minutes rather than hours or day or never at all.

I use the cloud for daily backups but twice a month I also do it with iTunes.
 
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Newtons Apple said:
If the health data is that important I would also do an encrypted backup with iTunes. If you use it, everything is restored and done in minutes rather than hours or day or never at all.

I use the cloud for daily backups but twice a month I also do it with iTunes.
Click to expand...

I'm now doing both on a sort of irregular basis. I'm doing encrypted backups several times a week to my two Macs (again, no regular schedule and no regular rotation between the two, just as the whim strikes me). The goal is not to lose more than a couple of days of information if I lose the phone or it's destroyed.
[doublepost=1516136073][/doublepost]
Cassady said:
Thanks - will do!
[doublepost=1516135650][/doublepost]
That's what I'm hoping... Thumbnails are done now – now scanning People/Faces, with 47k to go... Should finish overnight...
Click to expand...

This is actually pretty important to me. At one point late last year I tried to restore an encrypted iCloud backup to a new phone and thought I'd lost the health data. I didn't realize that it might just take overnight to download. I went through some heroics that were quite time-consuming, basically writing all the data back to the "old" phone (which I still had, and which had only been out of use for a couple of hours) and then making an iTunes backup and restoring that to the new phone. I would have been spared quite a lot of backup and restore work if I'd realized...
 
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Newtons Apple said:
If the health data is that important I would also do an encrypted backup with iTunes. If you use it, everything is restored and done in minutes rather than hours or day or never at all.

I use the cloud for daily backups but twice a month I also do it with iTunes.
Click to expand...

Welcomed helpful tip, thanks!!

This has gotta be some kind of bug in iOS. I’m curious what happens to the Health data if you’ve used iCloud to restore data and you’ve synced to WatchOS and then worked out the same day? Is the previous data lost? Cause I know WatchOS 3.1.3 creates a duplicate listing of Watch data history (new vs old) and in deleting the previously synced watch (the exact same watch btw) all previous data is gone.
 
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Still nothing, the 2nd morning, unfortunately. So reset it is.

Will report back on what I manage to get back.

[EDIT]: Ok. Very relieved to confirm that all my Health/Activity data appears to have made it back to my AW, following the encrypted iTunes backup Restore.

Currently pairing my AW. Chose a backup from this morning (presumably when it was unpaired from the _new_ phone – hope that wasn't a mistake!), since they prior one was from September 2017, running watchOS 3.1.3 or something... Hopefully restoring the AW via a 'problematic' backup will not cause new issues with the Health data - but am thinking it will probably be fine...

Not sure this might help people going forwards - but to be clear, below is a summary of what took place:

Had an iPhone 6S with AW2 paired to it.
iPhone 8+ arrived.
Backed up 6S again to iCloud.
Set-up 8+ from iCloud.
No Health Data.
Realised by AW was still paired to 6S.
Unpaired AW from 6S - paired to 8+ - restored from the iCloud backup.
Backed up 6S to iTunes using an encrypted backup. Switched 6S off.
Still waiting for Health data. Checked iCloud settings, noticed that _only_ Health data was switched to "Off" [as in, not syncing to iCloud]. Switched it on.
48 Hours later, and still no Health/Activity data.
Unpaired AW from 8+, plugged in to iTunes, and restored from 6S encrypted backup.
 
Last edited:
newellj said:
Where is this setting in iCloud? I don't remember seeing that.
Click to expand...

Very weird. It’s switched off again. Is that normal?

This is Settings/[my profile]/iCloud, under “Apps using iCloud”...

What does yours say? Why shouldn’t my Health app be using iCloud?

6e414b4d012c99563c097547cd252a32.jpg
 
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