Howdy! I've read many a thread on this forum over the years. Thanks for all the tips. I signed up because I'm just stumped on what to do next and I would like to give back. Being a Mac user since 1987 I've learned at least a few things...
Not sure where to post this because I don't see anybody having this problem. Which is great really, but makes it even MORE frustrating for me. I'll try to keep it as short as possible but give as much info as needed.
Brief history: I started working with someone whom I am now business partners with in 2015. I lived in the Chicago area until 05/2016 when I relocated to Utah and now we share a large home. We both have significant others, if you are wondering. She does consultations via Zoom (we used Skype until 09/2016). I handle all other aspects of the business. Her ex started harassing us around 02/2016 when the business started to do well. He is a nutjob and not fond of working. First it was keyloggers deployed through Skype attachments. He has now worked his way up to ActivTrak. I believe all of the machines we have are compromised. Fairly certain he's reading this (Hi dink). He has someone working locally and probably someone he hired overseas. I do not wish to inventory our equipment just in case there is something he doesn't know.
Proof of hack:
- system password changed by itself 05/2016 - wiped OS after, he was back in 3 days
- desktop picture changed while I was looking at it!! (several times)
- used CC info taken from Safari to make purchases (several occurrences)
- found activetrak listed as authorized app on the business Google account
- windows, emails, tabs etc. open/close/change while I'm looking at them most times my hand is not even on the mouse
- somehow hacks iCloud and gets an iMac that he stole from my partner listed as one of my computers under my iCloud account. I have removed it several times.
- tried to get in through airdrop, tried a DOS attack our modem and computers numerous times, managed to change the password on our cable TV box! I'm going to skip all the accounts he has hacked and the issues there since it's not pertinent
- there is more but I can't remember everything and I don't want to make this post novel length. Many of the events are timed with when things don't go his way legally, also with horrendous text attacks to my partners phone (on rare occasions that he isn't blocked). I even have him admitting to the keyloggers on a Skype call.
- Law enforcement has offered to do nothing..."because there is no direct proof it's him". He knows enough to spoof everything that can be traced and if you knew more about the whole situation, he tries to make it look like it's my partners son (which it's not, I'm sure).
What I've done:
-Bitdefender BOX and software (not impressed).
-Replaced Comcast modem with my own (no hotspot). It's in bridge mode to a second modem for wifi that the BOX controls DHCP
-stopped using iCloud, Safari and everything that sync's
-many things along the way, if it's online general knowledge I have it, tried it, done it or it's installed
-contacted numerous local companies for help, most know less than me.
The last guy I spoke with recommended a Sonicwall Modem. Seems like a plan, but there are several companies that have enterprise grade solutions and I have no idea which is the best for my situation. Also don't know how to eradicate dink from the network completely. Installing the firewall to keep him out won't work if he's still in the system. I don't mind wiping all the computers again, but my backup drive concerns me. Can't get a straight answer from anyone on that. Have a lot of audio and video archive recordings that I can't part with. Thanks for reading.
Not sure where to post this because I don't see anybody having this problem. Which is great really, but makes it even MORE frustrating for me. I'll try to keep it as short as possible but give as much info as needed.
Brief history: I started working with someone whom I am now business partners with in 2015. I lived in the Chicago area until 05/2016 when I relocated to Utah and now we share a large home. We both have significant others, if you are wondering. She does consultations via Zoom (we used Skype until 09/2016). I handle all other aspects of the business. Her ex started harassing us around 02/2016 when the business started to do well. He is a nutjob and not fond of working. First it was keyloggers deployed through Skype attachments. He has now worked his way up to ActivTrak. I believe all of the machines we have are compromised. Fairly certain he's reading this (Hi dink). He has someone working locally and probably someone he hired overseas. I do not wish to inventory our equipment just in case there is something he doesn't know.
Proof of hack:
- system password changed by itself 05/2016 - wiped OS after, he was back in 3 days
- desktop picture changed while I was looking at it!! (several times)
- used CC info taken from Safari to make purchases (several occurrences)
- found activetrak listed as authorized app on the business Google account
- windows, emails, tabs etc. open/close/change while I'm looking at them most times my hand is not even on the mouse
- somehow hacks iCloud and gets an iMac that he stole from my partner listed as one of my computers under my iCloud account. I have removed it several times.
- tried to get in through airdrop, tried a DOS attack our modem and computers numerous times, managed to change the password on our cable TV box! I'm going to skip all the accounts he has hacked and the issues there since it's not pertinent
- there is more but I can't remember everything and I don't want to make this post novel length. Many of the events are timed with when things don't go his way legally, also with horrendous text attacks to my partners phone (on rare occasions that he isn't blocked). I even have him admitting to the keyloggers on a Skype call.
- Law enforcement has offered to do nothing..."because there is no direct proof it's him". He knows enough to spoof everything that can be traced and if you knew more about the whole situation, he tries to make it look like it's my partners son (which it's not, I'm sure).
What I've done:
-Bitdefender BOX and software (not impressed).
-Replaced Comcast modem with my own (no hotspot). It's in bridge mode to a second modem for wifi that the BOX controls DHCP
-stopped using iCloud, Safari and everything that sync's
-many things along the way, if it's online general knowledge I have it, tried it, done it or it's installed
-contacted numerous local companies for help, most know less than me.
The last guy I spoke with recommended a Sonicwall Modem. Seems like a plan, but there are several companies that have enterprise grade solutions and I have no idea which is the best for my situation. Also don't know how to eradicate dink from the network completely. Installing the firewall to keep him out won't work if he's still in the system. I don't mind wiping all the computers again, but my backup drive concerns me. Can't get a straight answer from anyone on that. Have a lot of audio and video archive recordings that I can't part with. Thanks for reading.
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