Help! 2009 Mac Mini Not Reading CDs/DVDs

[MacCurry]

I have a 2009 2.0 C2D Mac Mini that I upgraded to 4 GB RAM from the standard 1 GB RAM. It does not read CDs/DVDs or any other optical media.

When I check the profiler for the SATA connection, I get:

OPTIARC DVD RW AD-5670S:

Model: OPTIARC DVD RW AD-5670S
Revision: 2AHF
Native Command Queuing: No
Detachable Drive: No
Power Off: No
Async Notification: Yes

When I check the profiler for disc burning, I get:

OPTIARC DVD RW AD-5670S:

Firmware Revision: 2AHF
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: Insert media and refresh to show available burn speeds

It seems the controller is good and is seeing the DVD drive, but it just won't read anything included DVD movies and CDs that I bought off the shelf.

Any solutions/suggestions?

 

[stukdog]

I'd open it back up and be sure you have that gold cable connected securely.

If that doesn't work, put the 1GB back in and then bring it to the Apple Store for repair.

 

[geoffreak]

Time to replace the RAM with stock and visit the Apple Store

 

[MacCurry]

I bought it from Amazon.com at the end of March, so I don't if I can take it into an Apple store.

 

[MacMini2009]

I bought it from Amazon.com at the end of March, so I don't if I can take it into an Apple store.

You are still under a 1 year warranty so call Apple.