help: can't get the elusive iTunes

[janey]

This is on a friend's computer, she's running Windows XP Home edition, SP2, all updated. She's on dialup right now (DSL doesnt work, cable she's trying in a few weeks), and also has only adaware on her computer, and your usual collection of apps-for-teenagers (AIM, limewire, etc.)

She has NEVER been able to get iTunes working on her computer since a few months back, except one time after getting her computer fixed by some shady 3rd party computer repair shop in ktown. When fiddling around with her computer, I found that iTunes actually does start up, along with the iTunes and iPod helpers, but what happens is that at the license agreement that you can barely see, the program quits. Despite trying a bunch of things like connecting an iPod, and reinstalling and repairing iTunes (versions 4.x, 5 and 6, downloaded many times each), the iTunes.exe just shows up for literally a fraction of a second, only to display the License Agreement.

Now's probably a great time to get her to switch to a Mac [ O ], but right now it would be great to find a way to get around that problem. I've searched Google to find links like this and results for tons of worms posing as iTunes, but nothing quite like mine. Any help would be much appreciated.

 

[balamw]

This is on a friend's computer, she's running Windows XP Home edition, SP2, all updated. She's on dialup right now (DSL doesnt work, cable she's trying in a few weeks), and also has only adaware on her computer, and your usual collection of apps-for-teenagers (AIM, limewire, etc.)

She has NEVER been able to get iTunes working on her computer since a few months back, except one time after getting her computer fixed by some shady 3rd party computer repair shop in ktown. When fiddling around with her computer, I found that iTunes actually does start up, along with the iTunes and iPod helpers, but what happens is that at the license agreement that you can barely see, the program quits. Despite trying a bunch of things like connecting an iPod, and reinstalling and repairing iTunes (versions 4.x, 5 and 6, downloaded many times each), the iTunes.exe just shows up for literally a fraction of a second, only to display the License Agreement.

Now's probably a great time to get her to switch to a Mac [ O ], but right now it would be great to find a way to get around that problem. I've searched Google to find links like this and results for tons of worms posing as iTunes, but nothing quite like mine. Any help would be much appreciated.

If you have access to another similar XP Home SP2 box with iTunes already installed, you might want to use regedit to export the registry entries under Software/Apple Computer Inc./iTunes and Software/Apple Computer Inc./iPod from HKCU and HKLM. The import the .reg files on the problem box. One of these proabbly turns off the EULA and lets you get a step further.

B

 

[tag]

I did a quick search and came across a few dozen people posting on this forum here, that seem to have the exact same problem with iTunes.

One guy has found 3 possible solutions with varying success on post 24. Though if you do try the third solution, make sure you backup your music on a DVD or something first.

Hope one of them can help.