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n3tster

macrumors newbie
Original poster
Feb 7, 2019
1
0
Singapore
Hi,

I am seeking an expert/hacker/programmer to recover the family photos that I have back up from my iPhone some time ago. I have tried all means to solve this problem (Apple support, 3rd party vendor such as Decipher Back Up, Phone Rescue, etc) but no one can recover the photos that I have back up in iTunes.

This is what had happened:

1. Got a new iPhone, so decided to do full back up of old iPhone in iTunes (back up to computer) before restoring to the new iPhone.

2. Ticked the “Encrypt Iphone backup”.

3. iTunes displayed messages that backup is successful.

4. Plug out old iPhone & plug in new iPhone.

5. Click “Restore Backup”

6. Halfway through the backup process, it just stopped completely & the phone restarted by itself without anything restored.

7. After reading various sources, I used “Decipher Backup Repair” to repair the backup file.

8. I managed to restore the photos & videos into my iPhone but iPhone cannot read the file. I can only see blank squares in Photos & Videos.

Please contact me if you know how to solve this (or someone that you know).

Thanks in advance!
 
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