So, I purchased an iPhone on launch day. I was reading up on checking for dead pixels on the iPhone screen (i was bored), and sure enough I thought I found one.
It looks similar to pics 8 & 9 in this post:
https://forums.macrumors.com/posts/3936138/
Except I only have 1 black dot, closest to the letter 'P' in "Phone"
I tried rubbing the area around it trying to unstick the pixel, and played the 'pixel fixer video' (the one that flashes red,green,blue,white,black) but to no avail.
I took it to the Genius Bar hoping to get it replaced, but the 'Genius' told me in wasn't a dead pixel but a "bubble" under the glass, which occurred during manufacturing! This made me worry because i knew it was something that couldn't be fixed by me or the genius.
He asked me what I would like to do, I replied I would like a replacement. He said he'd see what he can do. He asked me when i purchased the phone, i told him on launch day, and then told me that my 14 day return policy was up and i'd have to have it sent in for 5 days and would have to use my old cingular phone during that time (they didn't even offer a loaner iPhone!)
I told him i'd prefer not to have it sent in and replaced on the spot, he said he'd ask the manager. (Another apple employee (who i know isn't another manager or the store manager) was overhearing the genius and the manager's conversation, and said that this shouldn't be done. The manager came over and said i'd have to have it sent in and that was all that couldnt be done. I explained that I understood the 14 days were up, but told them that it (the bubble, which i thought was a dead pixel) is difficult to see, and is only visible in certain angles and on a white background (which i rarely look at the home screen, and mainly use safari and, mail, phone, and ipod - all of which have a black or colored toolbar at the bottom where the "bubble" is.) The manager didn't seem to care and was looking off into other parts of the store and just interrupting and saying "Ok, well, these are your options" - she only gave me one!
I asked if there was someone else i could speak to (as i thought she was being rude and not really listening to me, but i didn't tell her that) . She said well I can give you the Customer service number or i could talk to someone higher up. I asked who that would be and she said the store manager, but that she wasn't in today. She said she'd "be helpful and give me the store manger's #" so i could contact her. The manager said she get the store manger's card and left for 15 minutes and came back and didnt explain why she took so long. I asked what the holdup was, she said she had to find the business cards. I looked at the card, and all she did was write the store manager's name! - the card had the store's # and email and that was it!
I was frustrated as this whole process had taken over 1 hour!
___
(I also have the unfortunate 7xxx series lcd)
So, do you guys have any idea to go about getting a replacement without sending it in? Should i try another Apple Store, or am I just out of luck?
Sorry for for long post, and thnx in advance.
It looks similar to pics 8 & 9 in this post:
https://forums.macrumors.com/posts/3936138/
Except I only have 1 black dot, closest to the letter 'P' in "Phone"
I tried rubbing the area around it trying to unstick the pixel, and played the 'pixel fixer video' (the one that flashes red,green,blue,white,black) but to no avail.
I took it to the Genius Bar hoping to get it replaced, but the 'Genius' told me in wasn't a dead pixel but a "bubble" under the glass, which occurred during manufacturing! This made me worry because i knew it was something that couldn't be fixed by me or the genius.
He asked me what I would like to do, I replied I would like a replacement. He said he'd see what he can do. He asked me when i purchased the phone, i told him on launch day, and then told me that my 14 day return policy was up and i'd have to have it sent in for 5 days and would have to use my old cingular phone during that time (they didn't even offer a loaner iPhone!)
I told him i'd prefer not to have it sent in and replaced on the spot, he said he'd ask the manager. (Another apple employee (who i know isn't another manager or the store manager) was overhearing the genius and the manager's conversation, and said that this shouldn't be done. The manager came over and said i'd have to have it sent in and that was all that couldnt be done. I explained that I understood the 14 days were up, but told them that it (the bubble, which i thought was a dead pixel) is difficult to see, and is only visible in certain angles and on a white background (which i rarely look at the home screen, and mainly use safari and, mail, phone, and ipod - all of which have a black or colored toolbar at the bottom where the "bubble" is.) The manager didn't seem to care and was looking off into other parts of the store and just interrupting and saying "Ok, well, these are your options" - she only gave me one!
I asked if there was someone else i could speak to (as i thought she was being rude and not really listening to me, but i didn't tell her that) . She said well I can give you the Customer service number or i could talk to someone higher up. I asked who that would be and she said the store manager, but that she wasn't in today. She said she'd "be helpful and give me the store manger's #" so i could contact her. The manager said she get the store manger's card and left for 15 minutes and came back and didnt explain why she took so long. I asked what the holdup was, she said she had to find the business cards. I looked at the card, and all she did was write the store manager's name! - the card had the store's # and email and that was it!
I was frustrated as this whole process had taken over 1 hour!
___
(I also have the unfortunate 7xxx series lcd)
So, do you guys have any idea to go about getting a replacement without sending it in? Should i try another Apple Store, or am I just out of luck?
Sorry for for long post, and thnx in advance.
