iPad Help! iPad 6th gen won’t turn on

[MyRomeo]

Hi all, wondering if any of you ipad gurus can help me out. My sister has a 6th gen iPad on iOS 15.3. It’s been reliable from day 1 until a few nights ago. Basically it was absolutely fine, 97% charged and she put it down, went for lunch, came back and it wouldn’t switch on. Absolutely unresponsive. She tried charging it and a forced reboot with no luck. Find my shows it offline.

She has been in touch with apple who have said take it into store. Obviously it’s out of warranty and the repair cost if charged would be higher than buying a newer, refurbished iPad!

Has anyone any suggestions how she may recover it before taking it to apple, a 180 mile round trip. She has an old laptop but is not tech savvy at all and lives 100 miles away from me so I can’t plug it in to my MacBook.

 

[Reggaenald]

Almost sounds like a short circuit or a really dead battery. Has she tried to put it in DFU mode?
Hold the Home Button for some 10 seconds, plug in the cable while still holding the button.
Keep holding the button until something happens (no more than another 10 seconds).
It should prompt you to connect the device to iTunes, if I remember the steps correctly.
If it doesn’t, it may be gone.

 

[MyRomeo]

Almost sounds like a short circuit or a really dead battery. Has she tried to put it in DFU mode?
Hold the Home Button for some 10 seconds, plug in the cable while still holding the button.
Keep holding the button until something happens (no more than another 10 seconds).
It should prompt you to connect the device to iTunes, if I remember the steps correctly.
If it doesn’t, it may be gone.

I’ll get her to give that a go. I’m going to try and remote view her laptop to see what happens, if anything.

 

[Reggaenald]

What should happen is that she opens iTunes and restores the iPad. I hope she has a backup? Even an iCloud backup would work, but she probably needs to restore the iPad completely first anyway.
If she using a genuine apple charger?

 

[MyRomeo]

What should happen is that she opens iTunes and restores the iPad. I hope she has a backup? Even an iCloud backup would work, but she probably needs to restore the iPad completely first anyway.
If she using a genuine apple charger?

No problem if she has to restore it, it’s all in iCloud.

Genuine charger? Likely not but she has verified it works on another iPad and her iPhone.

 

[Reggaenald]

Genuine charger? Likely not but she has verified it works on another iPad and her iPhone.

Neh, that only proves that it’s working, not how good or bad it’s working. Even charges that explode work until they don’t.

 

[MyRomeo]

What should happen is that she opens iTunes and restores the iPad. I hope she has a backup? Even an iCloud backup would work, but she probably needs to restore the iPad completely first anyway.
If she using a genuine apple charger?

Well she tried that, along with every other DFU combo of button presses I could find online and nothing, no life in it. Off to apple she goes, armed with a link to apples warranty and U.K. consumer rights webpage, a 3 year old device simply should suffer sudden failure like this.

 

[Reggaenald]

Well she tried that, along with every other DFU combo of button presses I could find online and nothing, no life in it. Off to apple she goes, armed with a link to apples warranty and U.K. consumer rights webpage, a 3 year old device simply should suffer sudden failure like this.

Well, that’s very unfortunate to hear. But hopefully she’ll have more luck at the Apple Store.
Please update with any new information, I’m very curious what they’re gonna do. ??

 

[mikiee]

I've had weird things happen with cut rate chargers. Not iPads per se, but androids. Would be worth it if she has access, to use a genuine Apple charger before committing to a 180 mile adventure.

 

[Beards]

Similar thing happened to me….. My iPad suddenly switched itself off and refused to boot up.
I tried all manner of booting up with no luck.
My next task was to connect it to my Mac and do a hard reboot but as I was busy I simply left it plugged in overnight….. The following morning it booted fine… weird!

 

[MyRomeo]

Well, that’s very unfortunate to hear. But hopefully she’ll have more luck at the Apple Store.
Please update with any new information, I’m very curious what they’re gonna do. ??

Update as promised, took to apple who have confirmed total failure. They’ve confirmed that it would have been a warranty exchange but as it’s passed 12 months it’s up to the supplier (Tesco U.K.) to provide a replacement or refund.

I’ve now got to raise it with Tesco and see what they say. This could be fun. Any advice?

 

[Reggaenald]

Update as promised, took to apple who have confirmed total failure. They’ve confirmed that it would have been a warranty exchange but as it’s passed 12 months it’s up to the supplier (Tesco U.K.) to provide a replacement or refund.

I’ve now got to raise it with Tesco and see what they say. This could be fun. Any advice?

Nothing specific. Write them an email stating everything you know and did, including the Apple Store visit. They’ll probably want the device to be sent in and inspected. Make pictures before you sent it in, in case during shipping or at their facility stuff goes wrong.
Had my iPhone inspected at a ACSP and they scratched that thing up and billed be 20€.
Once again, keep us updated please ✌???
Best of luck.

 

[MyRomeo]

Nothing specific. Write them an email stating everything you know and did, including the Apple Store visit. They’ll probably want the device to be sent in and inspected. Make pictures before you sent it in, in case during shipping or at their facility stuff goes wrong.
Had my iPhone inspected at a ACSP and they searched that thing up and billed be 20€.
Once again, keep us updated please ✌???
Best of luck.

Thanks. I’ve spoke to apple and to Tesco today. Both were very helpful. Tesco have given me all the info I need to raise a claim under consumer law and apple have said if I don’t get resolved to go back to them and they’ll escalate the problem and get me sorted regardless.

I’ll post one last update, when it is sorted!