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ssledoux

macrumors 601
Original poster
Sep 16, 2006
4,416
4,245
Down south
My daughter has an iPhone 11. All of a sudden, it is just frozen. She can scroll, but not open an app. It will not hard restart or power off. I’ve never had this happen.

There is some kind of a dull gray screen that looks like an app open, but it won’t let her close it, phone calls won’t come through, etc.

Ideas?
 
My daughter has an iPhone 11. All of a sudden, it is just frozen. She can scroll, but not open an app. It will not hard restart or power off. I’ve never had this happen.

There is some kind of a dull gray screen that looks like an app open, but it won’t let her close it, phone calls won’t come through, etc.

Ideas?
See if force restarting might help:
 
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