Help (kernal panics and wireless dropouts)

[iamjustin]

I have been a windows user my whole life until now. I have recently purchased a macbook pro, and is only a week old. About 4 times a day the screen will slowly turn gray from top to bottom and i am told to restart the computer. once i reboot the computer there is an error report and something about a kernel panic something and the error codes. these attacks happen at complete random times. it will happen when im trying to log into my user account, or when im opening the internet, or even when im just opening system preferences.

Second problem is that i will be on safari or msn messenger and the internet will cut out about 8 times a day. i called the apple help line. the first time they thought it was wireless interference but by the second time i called there, the new guy ruled that out. he said its possible to have something wrong with the router but i highly doubt that because my sisters cheap inspiron dell computer has never cut out once ever. sometimes when i am on safari and going to a website and it wont load up, i open up the internet connections thing thats on the top right hand bar and it seems after opening that up, the webpage will open right away. same thing happens witrh msn, if its taking a while to sign in, ill open internet connections and all of a sudden msn will sign in and load my contacts.... what should i do about these two problems?

 

[swiftaw]

multiple kernel panics is bad, it's usually the sign of a hardware problem although it can be caused by bad/loose RAM. Check that the RAM is inserted properly.

 

[iamjustin]

i thought once u reopen ur mac and start moving around the hardware, the warranty is then void?

 

[swiftaw]

i thought once u reopen ur mac and start moving around the hardware, the warranty is then void?

RAM is a user-serviceable part. You can add remove RAM without voiding the warranty

 

[iamjustin]

okay, and what about the wireless problems?

 

[James Cole]

Does this problem occur when you have the mbp connected to the power?

go to HD>Applications>Utilities>System Profiler

Then Software>Logs>Panic.log

Copy and paste in this post what you have there.

 

[gogojuice]

I have been watching this thread and have a question

I dont have a panic.log

I have an error.log

Where do I find the panic log

 

[James Cole]

I have been watching this thread and have a question

I dont have a panic.log

I have an error.log

Where do I find the panic log

It should be in the same list as the error log.

 

[iamjustin]

heres one of them, theres like 25 haha

panic(cpu 0 caller 0x001A4A55): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
CR0: 0x8001003b, CR2: 0x00004210, CR3: 0x012d1000, CR4: 0x000006e0
EAX: 0x00004208, EBX: 0x00000056, ECX: 0x00000052, EDX: 0x00000056
CR2: 0x00004210, EBP: 0x25693bf8, ESI: 0x37534d00, EDI: 0x00000004
EFL: 0x00010202, EIP: 0x0035bf70, CS: 0x00000008, DS: 0x00000010

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x256939e8 : 0x128d08 (0x3cc0a4 0x25693a0c 0x131de5 0x0)
0x25693a28 : 0x1a4a55 (0x3d24b8 0x0 0xe 0x3d1cdc)
0x25693b38 : 0x19aeb4 (0x25693b50 0x23d162c8 0x25693b88 0x35dfe3)
0x25693bf8 : 0xdba5b5 (0x37534d00 0xfffffffc 0x6 0x53538680)
0x25693dd8 : 0xdbc059 (0x23d162c8 0x1 0x0 0x6)
0x25693f08 : 0x39b3c3 (0x23d16000 0x431ba00 0x1 0x3fbc3b4)
0x25693f58 : 0x39a595 (0x431ba00 0x3e34030 0x25693f78 0x4b2038)
0x25693f88 : 0x39a2cb (0x4316b00 0x60018 0x4549f8 0xffffffff)
0x25693fc8 : 0x19ad2c (0x4316b00 0x0 0x10 0x3e38c40) Backtrace terminated-invalid frame pointer 0x0
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AirPort.Atheros(230.8.5)@0xd88000
dependency: com.apple.iokit.IONetworkingFamily(1.5.1)@0xa2d000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5e5000
dependency: com.apple.iokit.IO80211Family(160.2)@0xa43000

Kernel version:
Darwin Kernel Version 8.10.1: Wed May 23 16:33:00 PDT 2007; root:xnu-792.22.5~1/RELEASE_I386

 

[DA-Steve]

i'm getting pretty much the exact same panics.. 0_0

 

[iamjustin]

heres another one that hjust happened while i was watching tv and msn was running...
panic(cpu 0 caller 0x0035CDC6): mget MCHECK: m_type=ffffffff m=37546c00
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x2578bd28 : 0x128d08 (0x3cc0a4 0x2578bd4c 0x131de5 0x0)
0x2578bd68 : 0x35cdc6 (0x3ecec0 0xffffffff 0x37546c00 0x2578bd78)
0x2578bd88 : 0x36373e (0x1 0xe 0x14 0x6)
0x2578bdc8 : 0x25b9b6 (0x2578be0c 0x4 0x14 0x29)
0x2578be28 : 0x270e91 (0x3f45ba0 0x37534b00 0x374c8834 0x374c8800)
0x2578bed8 : 0x25cc29 (0x2578bf60 0x2578bf34 0x10 0x374c88ae)
0x2578bf58 : 0x21e5cb (0x374c8800 0x3754ff00 0x44707c 0x1a37c0)
0x2578bf98 : 0x204e88 (0x4d1000 0x3754ff00 0x3754fffc 0x1a373d)
0x2578bfc8 : 0x19ad2c (0x0 0x0 0x10 0x3e37040) Backtrace terminated-invalid frame pointer 0x0

Kernel version:
Darwin Kernel Version 8.10.1: Wed May 23 16:33:00 PDT 2007; root:xnu-792.22.5~1/RELEASE_I386

 

[Ibjr]

It is a known problem. Apple is working on it but really, not fast enough. How long should it take to release a patch that makes wifi stable again (10.4.9 was rock solid)

 

[DA-Steve]

My msn is crashing like crazy just today too.. also getting some strange errors when trying to slice in Imageready CS2.. This is starting to drive me nuts..

Think i can send apple a bill for the lost time? haha

 

[iamjustin]

i am so freeking pissed. im on my average acer desktop running windows right now... hey look it i can respond on this forum without my internet cutting out, something my 2,300 dollar MBP could not to. f*ck, might as well buy a 500 dollar dell inspiron notebook for university in the upcoming months, atleast i know i wont have a freeking kernel panic attack in the middle of a major essay or project

 

[siurpeeman]

sorry to hear about your troubles, but at least you're not alone. the two problems you're having seem to go hand in hand. you might want to check this thread out.

 

[iamjustin]

yeah well thanks that kinda helped but doesnt really achieve anything. the thing is when a company like apple tries to pursuade you into believing that its better than microsoft and you should get an apple, and also u pay this kind of money, you'd expect it to be just as good or better than a pc. i've basically paid 2,300 dollars for a bunch of problems i have to fix at my own effort. my sisters dell inspiron that was probably no more than 800 bucks is perfectly fine and no problems what so ever

 

[DA-Steve]

i feel your pain... difference is i paid 4000+ for my MBP

 

[iamjustin]

dang that sucks, you must be heavy into the video editing then. for me i didnt see getting the most expensive mbp would be practical just for engineering in university

 

[iamjustin]

well, so far in 5 hours ive only had about 2 kernel panic attacks

 

[a1dipship]

if you get a wifi drop go to the pizza/wifi icon in the menubar and select the 'open internet connection' - wait a few seconds and ive found the connection coming back on.

need others to verify this possibility