Help. My wife’s iPhone just died.

[machenryr]

She just bought our son a new iPhone. I think hers is an iPhone 8. Today. An hour later her phone goes completely dead. No cable brings it back. I suspect maybe in setting his up he inadvertently shut hers down? There are 4 iPhones between the family. Any clues what to look for? Her day is really super busy. She can’t be without a phone.

 

[chscag]

Obvious question... did you try to charge the phone? Is it possible her battery went flat? If the battery in an iPhone gets real low, the phone will shut down until it attains enough charge to start up again.

 

[machenryr]

Yeah. No that wasn’t it. First thing i did was plug my charger in it and wait. I tried forced reboot. Nada. But it got fixed. She went to the ATT store. They said her phone did a hard or forced shutdown. She never turns the phone off, so apparently after a long while of those kinds of shinanigans iPhone shuts it down for you! Lol. Who knew? So the first thing i did when she gave me my phone back was to shut it down. Lol.

Thank you!

 

[BugeyeSTI]

Unexpected shutdowns are exactly what an iPhone will do when the battery is not able to provide adequate voltage for a required task. I'd say the AT&T guy has no clue what he's talking about. An iPhone doesn't shut down because it's been on too long and Apple doesn't require you to shut it off after a certain amount of time. Restarting the phone will resolve certain issues but what your describing is classic battery degradation or a defective battery. Have you checked battery health in the battery section?

 

[machenryr]

Unexpected shutdowns are exactly what an iPhone will do when the battery is not able to provide adequate voltage for a required task. I'd say the AT&T guy has no clue what he's talking about. An iPhone doesn't shut down because it's been on too long and Apple doesn't require you to shut it off after a certain amount of time. Restarting the phone will resolve certain issues but what your describing is classic battery degradation or a defective battery. Have you checked battery health in the battery section?

Thank you for that. It makes sense except for the fact that she says the phone is 6 months old. So it’s under warranty.

 

[BugeyeSTI]

Thank you for that. It makes sense except for the fact that she says the phone is 6 months old. So it’s under warranty.

Battery health in the battery section has useful information about capacity, performance capability and if the phone shut down do to a battery issue.. I know taking it to Apple to get checked out is not possible right now but when the stores do open again they will check the phone out for free..

 

[machenryr]

Yeah. Last month I went to Best Buy to have them replace my iPhone battery. It happened to be the VERY DAY Apple announced they were closing their stores.

 

[ZenicaPA]

Unexpected shutdowns are exactly what an iPhone will do when the battery is not able to provide adequate voltage for a required task. I'd say the AT&T guy has no clue what he's talking about. An iPhone doesn't shut down because it's been on too long and Apple doesn't require you to shut it off after a certain amount of time. Restarting the phone will resolve certain issues but what your describing is classic battery degradation or a defective battery. Have you checked battery health in the battery section?

My old iPhone 7 Plus did this all the time.

The Genius Bar people ran a software test, claimed the battery passed and was at 87% so a replacement (as my expense) was not authorized. I took my chances and replaced it myself. Problem hasn't resurfaced.