All iPads HELP - setting up family sharing and can’t log out of iCloud on one of the devices

[ssledoux]

I’m setting up family sharing for my daughter and her kids. I’ve been able to get it set up on two of her kids’ iPads, but the third one doesn’t give me the option to log out of her Apple ID - it’s grayed out and won’t let me click. Any ideas how I can get out of that?

 

[zinacef]

Are you seeing any alerts along with the greyed out message? Was the password entered incorrectly too many times? If you don't think the Apple ID is locked or disabled, try doing a force restart on the device -- https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios

 

[AutomaticApple]

I’m setting up family sharing for my daughter and her kids. I’ve been able to get it set up on two of her kids’ iPads, but the third one doesn’t give me the option to log out of her Apple ID - it’s grayed out and won’t let me click. Any ideas how I can get out of that?

Have you tried restoring the third device?

 

[ssledoux]

Are you seeing any alerts along with the greyed out message? Was the password entered incorrectly too many times? If you don't think the Apple ID is locked or disabled, try doing a force restart on the device -- https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios

No - not seeing any particular message. It never gave me the option at all - was greyed out when I went to it.
[automerge]1586007480[/automerge]

Have you tried restoring the third device?

And no - I haven’t tried restoring. I was hoping to not have to do that.

However, if I DO restore now, would I put in the new iCloud info. I’m worried his stuff wouldn’t be saved, but honestly, I could probably just start over for him. He doesn’t have a ton of apps/games.

 

[nicho]

No - not seeing any particular message. It never gave me the option at all - was greyed out when I went to it.

If you mean the appleid itself was greyed out at the top level of settings... you need to disable "screen time".

 

[ssledoux]

If you mean the appleid itself was greyed out at the top level of settings... you need to disable "screen time".

Oh okay - let me try that! Although both of the other iPads had it set and didn’t have issues. I’ll see if it helps though.

 

[nicho]

Oh okay - let me try that! Although both of the other iPads had it set and didn’t have issues. I’ll see if it helps though.

There’s an option within screen time which stops kids fiddling with accounts and greys out that button. Turning screen time off completely should allow you to do what you want though, then you can turn it back on or whatever from the parent device.