Help with Family share again please!

[ssledoux]

I forgot what it is I need to sign out of in order to log out of an iCloud account that’s on family share.

I got my grandson a new iPad, and want to sign out of his iCloud on his old iPad to set it up for his little sister. Right now it isn’t giving me the option. I have screen time stuff turned off. What am I missing?

 

[0128672]

You're saying that going to Settings > [his name] > scrolling to the bottom doesn't show a Sign Out button?

 

[ssledoux]

You're saying that going to Settings > [his name] > scrolling to the bottom doesn't show a Sign Out button?

It does, but it is faded out and can’t be clicked. I don’t know if there’s a setting I’m missing somewhere. I was pretty sure you had to turn off screen time or something, but I think that’s done.

What am I missing?

 

[henry72]

It does, but it is faded out and can’t be clicked. I don’t know if there’s a setting I’m missing somewhere. I was pretty sure you had to turn off screen time or something, but I think that’s done.

What am I missing?

Yes I think it is screen time related. The family sharing organiser needs to turn off screen time from their device.

Fix: Sign out is not available due to restrictions

Are you getting the message sign out is not available due to restrictions on your iPhone or iPad? If you are trying to sign out a child’s account on iOS 12, you may see this issue. You most l…

leimobile.com

 

[henry72]

Also I would do a factory reset rather than just signing out of iCloud when transferring a device to another person.

 

[0128672]

Yes I think it is screen time related. The family sharing organiser needs to turn off screen time from their device.

Good advice. I'm seeing the same thing in this thread:

Sign out from iCloud is greyed out even t… - Apple Community

discussions.apple.com