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DrP

macrumors newbie
Original poster
Aug 8, 2003
5
0
Hi, i'm new around here..i'm having great trouble trying to install Norton Systemworks 3.0 on my mac. I i'm running 10.2.1. I get as far as to double click on "install systemworks" icon and do so, but then i kept getting a box that told me there is no default application specified? Then i somehow got it to try opening with script editor - the only option given to try opening with - and now all i get is a box that says : "could not read the dictionary of the application or extention because of a disk error." I'm getting really frustrated with this thing!!:( I don't know what else to do! I'm not very adept at inner mac workings/settings. I've downloaded some other files inluding a compressor but it won't let me open any of those either for the same reason...Can anyone help? Anyone know what's causing this? Any and all help greatly appreciated!
Thanks, Greg
 
ok after a bit of research, I now i think it's a problem with my launchservices maybe? But yet still I don't know how to rectify that.
 
No-one able to help?
If there is a problem with the launchservices, you could have a big problem. Have you tried the standard procedure, like repairing your disk permissions (using the Mac OS X install CD)? I thought launchservices are part of the carbon API...?
Maybe removing its cache...?:
sudo rm Library/Caches/com.apple.LaunchServices.LocalCache.csstore

Doesn't sound too helpfull, but I don't want you to think we don't want to help you... ;)
 
DrP, you need to update to Mac OS X 10.2.6, first off, because that is the latest official release of the operating software.

Are you trying to install the OS 9 version or the OS X version?

Do you have a spare computer or Hard Drive to use to install the software onto? If so, install the software onto your spare machine. IF you can get that to work, run TDM (Firewire Target Disk Mode, more info here) and run Norton to your main machine off your external device.

If this fails, you may have a damaged CD (or multiple damaged devices :eek:).
 
I had this same problem, but i also have varying others too...

I repaired permissions, did fsck and I also did a DiskWarrior repair, then I got this to install, seems to have a problem on others too.

Upgrade then repair with whatever you have.

Also you might want to get MacJanitor and run those Tasks.
 
Thanks very much to everyone for the help:) Yes i was running the OSX version of NSW, tryin to install it onto 10.2.1 i'm gonna try permissions first off..what is fsck? Is that on the install cd too? Well i'l find out in a minute when i check the cd... Sorry to sound like a complete dunce here! I need to learn more about these things, i'm a graphic designer and primarily use it for that..no exuse though really:rolleyes: ..yes i do need to upgrade too. Thanks again, i'll come back and report status
;)
 
Originally posted by DrP
Thanks very much to everyone for the help:) Yes i was running the OSX version of NSW, tryin to install it onto 10.2.1 i'm gonna try permissions first off..what is fsck? Is that on the install cd too? Well i'l find out in a minute when i check the cd... Sorry to sound like a complete dunce here! I need to learn more about these things, i'm a graphic designer and primarily use it for that..no exuse though really:rolleyes: ..yes i do need to upgrade too. Thanks again, i'll come back and report status
;)

'/sbin/fsck -y'

The next repair option is what I consider the user-hostile CLUI approach. It may appear to you as diabolical, anything but simple, but it works very well and is worth knowing. It uses a program called 'File System Check' accessible only in what is called 'Single User Mode' during the Mac OS X boot process. Getting to Single User Mode is a rather iffy process on some models of Macintosh, making this method of repair even more annoying. But, I have found a reliable trick that should help.

1) Boot to Mac OS X. You can stop at the login window.

2) Reboot your MOSX disk holding down the 's' key. 'S' stands for Single User Mode. [This key command has a changed from MOSX Server where you hold down the 'v' key for the same result. The 'v' key will still get you into 'verbose' mode on MOSX but will not let you run fsck]. What this does is cause Mac OS X to boot with a command line user interface (CLUI) versus the entirely graphical user interface. We are entering UNIX here.

NOTE: On some model Macs, such as my PowerBook G3 Series 233/512K, this procedure fails to land you in the CLUI. So here is my little trick: Restart again with the 's' key down. As soon as you hear the Mac 'bong' let go of the 's' key, then push it back down again. Don't ask me why it works, it just does. And yes, you have to do it just as I say here or it won't help you. Its Twilight Zone time.

3) Follow the instructions that appear just before you arrive at the command line. This is what it tells you to do: type '/sbin/fsck -y' then hit <return>.

What is this incomprehensible gibberish? CLUIs are stupid and annoying, made for geeks, not mere humans. But, what you just typed means that you want to run the fsck application in the sbin directory. The creators of UNIX loved abbreviations, allowing users to type as little as possible. Sadly, this has nothing do to with serious user-friendliness. So what is this '-y' stuff? It means you are automatically agreeing to all the repairs fsck wants to make. This is a good thing, as fsck only asks you to say yes to good and useful requests. [I am fully aware that this was not necessarily the case in the ancestors of MOSX, but I have yet to find any problem at all with adding -y when using MOSX].

Want to know a little secret? Skip '/sbin/' and '-y' stuff and just type 'fsck' and hit <return>. I have yet to find it makes a shred of difference in MOSXb1. Honestly.

4) Watch fsck do its thing. The results exactly like Disk First Aid! If any problems are reported, run it again, just like Disk First Aid. Stop running it after a successful run without repairs.

5) Restart MOSX. You do this by typing 'reboot.'

Yes, there are other options than restarting, like 'exit.' But, I am here to attempt to keep things simple. Just restart. It will get you back to the GUI and hopefully happiness.
 
Yikes! That looks beyond my mac superpowers at this point! ...I ran Disk Utility, did the 1st Aid (repaired permissions) and that hasn't solved anything...i will try the fsck after I upgrade. But can someone answer me this please, can I do a direct upgrade from 10.2.1 to .6 or do i need 3, 5 first? And these boot straight off the disks ie restart/hold done c , correct?, because as is I can't install anything in this current situation I have.
Thanks, Greg
 
You'll need the 10.2.6 Combined updater. Works on all versions of 10.2.
Holding down "C" at boot, will force the Mac to boot from a CD.

Good luck.
 
fsck -y made simple:

Boot up your computer and hold down
Apple -- S

When you see a black screen with white text, let go.

When all processes have finished (you will know), type in
fsck -y

If ANYTHING comes back (orphined direct nodes, volume bits, directory counts etc.), type in fsck -y again.

If no problems are found, type:
mount -uw /
reboot

If you have time to download a 100MB 10.2.6 Combo Update, knock yourself out. :eek:
 
Hi Guys,
Ok now i'm REALLY stuck:mad: Ive so far now done repair permissions off the OSX cd, ran fsck, and just now got an update cd, (10.2.5, couldn't get hold of a .6 one on disk) but cant install that either! Its giving me the same speel as the 3.0 disk did (no default, app, cant read b/c of disk error) I cant even get the damn thing to boot off the disc, holding down c isnt working on reboot:confused: I cant think what else to do! Can anyone help? Please?
Much appreciated.
Thanks, Greg
 
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