Help?

[hyperpasta]

Our family just ordered a second 512 MB module for our Rev. A iMac G5 (20"/1.8 GHz/512 MB/Superdrive/Bluetooth). After following Apple's instructions, we booted the computer and were greeted with a kernel panic after the login screen appeared. On the second try, the computer hung at the Apple logo and jargon superimposed itself over the grey background. We took out the RAM and added it again, and we got a kernel panic right after turning on the computer.

Bad RAM? Maybe, though we compared the chips and they have identical specifications. We ordered from Crucial. Was this a mistake? How do we demand a replacement? Or should we demand a refund and get Apple RAM?

Thanks in advance,
hyperpasta

 

[Danksi]

Our family just ordered a second 512 MB module for our Rev. A iMac G5 (20"/1.8 GHz/512 MB/Superdrive/Bluetooth). After following Apple's instructions, we booted the computer and were greeted with a kernel panic after the login screen appeared. On the second try, the computer hung at the Apple logo and jargon superimposed itself over the grey background. We took out the RAM and added it again, and we got a kernel panic right after turning on the computer.

Bad RAM? Maybe, though we compared the chips and they have identical specifications. We ordered from Crucial. Was this a mistake? How do we demand a replacement? Or should we demand a refund and get Apple RAM?

Thanks in advance,
hyperpasta

Is the memory chip seated correctly? It took me two attempts to get it in properly on my Rev.C iMac. I didn't get any Kernal panics, it just didn't recognize the extra memory.

 

[hyperpasta]

Is the memory chip seated correctly? It took me two attempts to get it in properly on my Rev.C iMac. I didn't get any Kernal panics, it just didn't recognize the extra memory.

We tried twice and it didn't work either time. My father says it was definitely seated correctly (it clicked in, the little things that hold it in at the sides were in place, etc.)

We know the RAM is bad, but what do we do about it?

 

[WildCowboy]

Contact Crucial...they should take it back no questions asked. Crucial sells quality RAM, so as long as you have the right RAM, it's probably just a bad stick. They'll replace it for you in a jiffy.

Edit: Oh, and descriptive titles for threads are appreciated. "Help?" isn't very informative. Even just something like "RAM Problems" will likely bring the right knowledgeable people to the rescue.

 

[Fleetwood Mac]

Send it back.

 

[hyperpasta]

Edit: Oh, and descriptive titles for threads are appreciated. "Help?" isn't very informative. Even just something like "RAM Problems" will likely bring the right knowledgeable people to the rescue.

Sorry

I guess I know that, but I wasn't quite thinking straight.

 

[CanadaRAM]

Did you choose the model from Crucial's RAM selector, or did you get the "Generic" crucial from Crucial or from a discounter?

Getting the recommended Crucial part is generaly very safe; there is a failure rate of any RAM of about 1% Just call Crucial.