Hello everyone,
I am having some issues with my MBA for past couple of months. Problem is high kernel task upto 300% with high fan speed (audible while working). Sometimes it gets fixed automatically. When I normally shutdown my mac, it gets started automatically. Unable to boot in safe mode. Unable to boot in recovery mode.
I have tried all the solutions available over the internet. And also formatted my MBA completely, updated it to new OS X, but the problem still remain.
Please find the EtreCheck report below.
EtreCheck version: 3.3.3 (397)
Report generated 2017-06-11 15:28:30
Download EtreCheck from https://etrecheck.com
Runtime: 12:51
Performance: Poor
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information: ⓘ
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 194
Video Information: ⓘ
Intel HD Graphics 5000 - VRAM: 1536 MB
Color LCD 1440 x 900
System Software: ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 120.12 GB (51.43 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ⓘ
USB30Bus
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 191 Apple tasks
[running] 84 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 41 Apple tasks
[loaded] 176 Apple tasks
[running] 100 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 9bfa8183 be93c7fb - installed 2017-03-23) [Lookup]
[running] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 848b1897 - installed 2017-03-04) [Lookup]
[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2017-03-04) [Lookup]
Launch Daemons: ⓘ
[running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-05-24) [Lookup]
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 77ec3a65 - installed 2017-04-27) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-23) [Lookup]
[loaded] com.oracle.oss.mysql.mysqld.plist (Oracle America, Inc. - installed 2017-05-24) [Lookup]
[running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 b1cb5590 - installed 2016-08-29) [Lookup]
[loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2017-04-29)
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-03-14) [Lookup]
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-29) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-05-20) [Lookup]
User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-05-23)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-10) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-04-29)
AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-05) [Lookup]
AdobePDFViewer: 17.009.20044 (installed 2017-04-05) [Lookup]
Flash Player: 25.0.0.171 (installed 2017-05-10) [Lookup]
SharePointBrowserPlugin: 14.0.0 (installed 2010-08-25) [Lookup]
JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-03-23) Check version
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-04-27) [Lookup]
Java (installed 2016-12-13) [Lookup]
MySQL (installed 2017-03-18) [Lookup]
Paragon NTFS for Mac® (installed 2017-03-04) [Lookup]
Kiosk (installed 2016-06-01) [Lookup]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Destinations:
SEAGATE EXP [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ⓘ
24% kernel_task
10% Activity Monitor
9% WindowServer -daemon
1% sysmond
1% ps -raxcww -o %mem, [and 3 more arguments]
Top Processes by Memory: ⓘ
448 MB kernel_task
98 MB Spotlight
90 MB assistantd
82 MB mds_stores
82 MB WindowServer -daemon
Top Processes by Network Use: ⓘ
Input Output Process name
21 KB 42 KB apsd
28 KB 34 KB mDNSResponder
6 KB 3 KB assistantd
522 B 354 B netbiosd
336 B 336 B ntp.drift
Top Processes by Energy Use: ⓘ
8.54 WindowServer -daemon
5.48 Activity Monitor
1.46 sysmond
0.26 launchd
Virtual Memory Information: ⓘ
2.18 GB Available RAM
295 MB Free RAM
1.82 GB Used RAM
1.89 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
2017-06-08 23:14:35 /Library/Logs/DiagnosticReports/photoanalysisd_2017-06-08-231435_[redacted].cpu _resource.diag [Details]
/System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/ph otoanalysisd
Files deleted by EtreCheck: ⓘ
2017-06-06 22:52:57 - /Library/LaunchAgents/com.teamviewer.teamviewer.plist - Unknown
2017-06-06 22:52:57 - /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist - Unknown
2017-06-06 22:52:57 - /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist - Unknown
Please help guys.
I am having some issues with my MBA for past couple of months. Problem is high kernel task upto 300% with high fan speed (audible while working). Sometimes it gets fixed automatically. When I normally shutdown my mac, it gets started automatically. Unable to boot in safe mode. Unable to boot in recovery mode.
I have tried all the solutions available over the internet. And also formatted my MBA completely, updated it to new OS X, but the problem still remain.
Please find the EtreCheck report below.
EtreCheck version: 3.3.3 (397)
Report generated 2017-06-11 15:28:30
Download EtreCheck from https://etrecheck.com
Runtime: 12:51
Performance: Poor
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information: ⓘ
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 194
Video Information: ⓘ
Intel HD Graphics 5000 - VRAM: 1536 MB
Color LCD 1440 x 900
System Software: ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 120.12 GB (51.43 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ⓘ
USB30Bus
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 191 Apple tasks
[running] 84 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 41 Apple tasks
[loaded] 176 Apple tasks
[running] 100 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 9bfa8183 be93c7fb - installed 2017-03-23) [Lookup]
[running] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 848b1897 - installed 2017-03-04) [Lookup]
[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2017-03-04) [Lookup]
Launch Daemons: ⓘ
[running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-05-24) [Lookup]
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 77ec3a65 - installed 2017-04-27) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-23) [Lookup]
[loaded] com.oracle.oss.mysql.mysqld.plist (Oracle America, Inc. - installed 2017-05-24) [Lookup]
[running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 b1cb5590 - installed 2016-08-29) [Lookup]
[loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2017-04-29)
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-03-14) [Lookup]
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-29) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-05-20) [Lookup]
User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-05-23)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-10) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-04-29)
AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-05) [Lookup]
AdobePDFViewer: 17.009.20044 (installed 2017-04-05) [Lookup]
Flash Player: 25.0.0.171 (installed 2017-05-10) [Lookup]
SharePointBrowserPlugin: 14.0.0 (installed 2010-08-25) [Lookup]
JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-03-23) Check version
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-04-27) [Lookup]
Java (installed 2016-12-13) [Lookup]
MySQL (installed 2017-03-18) [Lookup]
Paragon NTFS for Mac® (installed 2017-03-04) [Lookup]
Kiosk (installed 2016-06-01) [Lookup]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Destinations:
SEAGATE EXP [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ⓘ
24% kernel_task
10% Activity Monitor
9% WindowServer -daemon
1% sysmond
1% ps -raxcww -o %mem, [and 3 more arguments]
Top Processes by Memory: ⓘ
448 MB kernel_task
98 MB Spotlight
90 MB assistantd
82 MB mds_stores
82 MB WindowServer -daemon
Top Processes by Network Use: ⓘ
Input Output Process name
21 KB 42 KB apsd
28 KB 34 KB mDNSResponder
6 KB 3 KB assistantd
522 B 354 B netbiosd
336 B 336 B ntp.drift
Top Processes by Energy Use: ⓘ
8.54 WindowServer -daemon
5.48 Activity Monitor
1.46 sysmond
0.26 launchd
Virtual Memory Information: ⓘ
2.18 GB Available RAM
295 MB Free RAM
1.82 GB Used RAM
1.89 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
2017-06-08 23:14:35 /Library/Logs/DiagnosticReports/photoanalysisd_2017-06-08-231435_[redacted].cpu _resource.diag [Details]
/System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/ph otoanalysisd
Files deleted by EtreCheck: ⓘ
2017-06-06 22:52:57 - /Library/LaunchAgents/com.teamviewer.teamviewer.plist - Unknown
2017-06-06 22:52:57 - /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist - Unknown
2017-06-06 22:52:57 - /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist - Unknown
Please help guys.