Usually no issues at all with holding a package. But last year I had the UPS experience from hell. Somehow my order was marked "return to sender customer refuses package". Mind you a delivery attempt was never made and this action occurred at 3am. UPS couldn't do anything to stop this action or even figure out where the package was. The tracking showed it bouncing back and forth between Los Angeles (where I live) and Kentucky for a few weeks before it was finally shipped back to Apple. After a week of endless convos with them and Apple, finally an apple supervisor cancelled that order in my account and shipped me a different iPhone X. That one arrived in a couple days with no issues.