How can I remove "Whatsapp Desktop" available for update in App Store but can't be installed

[Torty]

Hi,

I have WhatsApp "messenger" installed which works fine but "appstore" tells me that there is an update available for WhatsApp "desktop". When I click "update" it will be downloaded, installed but ends with an error message.
How can I remove this "WhatsApp desktop" from telling me that it's available for download?

 

[bogdanw]

"WhatsApp Desktop" has been discontinued. Delete the app and install the new “WhatsApp Messenger”https://apps.apple.com/app/id310633997

 

[Torty]

"WhatsApp Desktop" has been discontinued. Delete the app and install the new “WhatsApp Messenger”https://apps.apple.com/app/id310633997

Thanks for your answer. I don’t have the “desktop” app installed so I think I already deleted it. WhatsApp messenger is already installed.

 

[bogdanw]

The image you posted clearly shows an update for WhatsApp Desktop and it wound't appear if it wasn’t already installed.
Both apps, WhatsApp Desktop and WhatsApp Messenger, appear in /Applications simply as WhatsApp. If you have both installed, one should be in a folder named ‎WhatsApp. The Desktop version is about 328MB, the Messenger is about 411MB.

 

[Torty]

The image you posted clearly shows an update for WhatsApp Desktop and it wound't appear if it wasn’t already installed.
Both apps, WhatsApp Desktop and WhatsApp Messenger, appear in /Applications simply as WhatsApp. If you have both installed, one should be in a folder named ‎WhatsApp. The Desktop version is about 328MB, the Messenger is about 411MB.
View attachment 2409759

It's not installed. Only the "messenger".

 

[vkd]

How can I remove this "WhatsApp desktop"

Use AppZapper

 

[Torty]

Use AppZapper

Thanks for the tip. But for now I would like to avoid installing another app. I cleaned some caches etc but still no success.

 

[bogdanw]

If you move WhatsApp into Trash, does it still appear as an update in App Store?

 

[Torty]

If you move WhatsApp into Trash, does it still appear as an update in App Store?

WhatsApp Messenger? I uninstalled it. Did not help. WhatsApp desktop is not on my mac and it can’t be reinstalled cause I can’t find it in AppStore and the „update“ ends with an error message.

 

[bogdanw]

You can reinstall WhatsApp Desktop from the "purchased apps" section of the App Store.
https://support.apple.com/guide/app-store/fir4cbb7ae76/mac

 

[Torty]

The WhatsApp desktop app doesn't appear on the list of "purchased apps" 🙄

 

[bogdanw]

In the updates section, if you click on the name of the app it should open its page.
Check in /private/var/db/receipts if you have desktop.WhatsApp.bom and desktop.WhatsApp.plist and delete them.

"Go to a folder by entering its pathname" https://support.apple.com/guide/mac-help/mchlp1236/

 

[Torty]

In the updates section, if you click on the name of the app it should open its page.
Check in /private/var/db/receipts if you have desktop.WhatsApp.bom and desktop.WhatsApp.plist and delete them.

"Go to a folder by entering its pathname" https://support.apple.com/guide/mac-help/mchlp1236/

Thanks! indeed those two files were available. I deleted them but WhatsApp desktop still appears in appstore and wants to be updated 🥴

 

[Torty]

Finally! I deleted "com.apple.appstoreagent" under "~/Library/Caches/"

 

[Torty]

It's back again!

 

[bogdanw]

Do you have a dual-boot system or use a previous internal drive as an external dive?

 

[Torty]

Do you have a dual-boot system or use a previous internal drive as an external dive?

No I don't. It's a new M3 MBA so I never even have updated the OS to a next big version.

 

[Torty]

icon changed the color to grey.

 

[m4v3r1ck]

I had the same issues with Watsapp for macOS and the App Store:

AppZapped the AS App and redownloaded it from their website:

Thanks for all good advices and directions. Cheers