So, I bought my MacBook exactly 13 days from today. Tomorrow is the last day for returns and what not. So i took my MBP in today to the Apple store because my screen also has the case of the light yellow tint. The cashier I talked to could EASILY see the tint as well as 2 other cashiers she had called over. The genius however could not see it as well.
Unfortunately for me, they had no more glossy screens in, and were awaiting shipment for them to come in. I asked what they could do, they said they just need a manager approval so that they can have a glossy on hold for me and so that when they got it next week, they can still hold on to it for me and allow the exchange even if I am out of the 14 days exchange/return period.
So the manager comes out and takes a nice long look at it for a good 5 minutes moving the screen around. She puts it down and says its just the viewing angle and shows me how if I looked from above the screen the bottom looks different, I told her THAT was not the problem. Viewing angles give you greyish or really white colors. She then pulled out, "This is the nature of all glossy screen." I told her that was crap too because I have a MacBook that is also glossy and it does not do this. She then told me "Well, these are different screens." I agreed with her although that is true, it wouldnt make sense why it is only on the lower half but not on the ENTIRE screen. So at this point she has already seen it and claimed the yellow is due to the nature of the glossy screens, viewing angle, and the screen itself. Obviously she is playing games with me. Im beginning to become frustrated and she sees this, she says, "Ill go check our floor models." I see her go pick up a MBP move it around and then put it down, not even a good 30 seconds of giving it a hard look. It is most apparent on a white screen yet, she didnt even look like she opened another window since she only picked it up and viewed from different angles.
So now she comes back to me, and she says, yes it is definitely viewing angle and that it is on all the floor models. I showed her how it isnt viewing angle by opening up Apple.com and resizing the windows so only the white words Leopard appears. I put it on top of one another and tell her to look directly at it. She says she sees nothing now and their all white. Just a minute ago, when I did this same test she said she could see it but it was the viewing angle! She has gone against her word now! She then says, even if it was a discoloration IT WAS WITHIN SPEC AND SHE DOESNT HAVE TO DO ANYTHING. She can clearly see I am frustrated at this point and says this that TOTALLY is ticking me off....
She gives me this "deal"...
She is willing to exchange the product for another one, HOWEVER if the next MBP has "ANY screen defects, if ithas the SAME problems, I cant exchange it." That was understandable. She then says, "okay? even if there is a dead or stuck pixel I cant exchange it." I was totally blown away by this because she literally ment any screen defect. I asked what if there were a bunch of them? She said no, its within spec. Although this is all true that Apple has no pixel policy they usually will be happy to exchange it out for you as long as you are within the exchange period.
Why am I unhappy with this deal? Im sure when you all buy your macbooks, you want it to be flawless. If there are any flaws you want it fixed or exchanged. However, she threatens me that ANY problems with the screen she wont do anything about it even if it is as apparent as a stuck or dead pixel. As a consumer I have the right to return a merchandise if I am not satisfied, and in this case if there is a flaw like a stuck or dead pixel. Now yes, I can return it regardless with a 10% restocking fee, but if there is such a apparent flaw in the screen as a stuck or dead pixel and she wont take it back? WTF?
I dont think Im being overly sensitive here. I dont think she should have put a consumer into such a position.
Unfortunately for me, they had no more glossy screens in, and were awaiting shipment for them to come in. I asked what they could do, they said they just need a manager approval so that they can have a glossy on hold for me and so that when they got it next week, they can still hold on to it for me and allow the exchange even if I am out of the 14 days exchange/return period.
So the manager comes out and takes a nice long look at it for a good 5 minutes moving the screen around. She puts it down and says its just the viewing angle and shows me how if I looked from above the screen the bottom looks different, I told her THAT was not the problem. Viewing angles give you greyish or really white colors. She then pulled out, "This is the nature of all glossy screen." I told her that was crap too because I have a MacBook that is also glossy and it does not do this. She then told me "Well, these are different screens." I agreed with her although that is true, it wouldnt make sense why it is only on the lower half but not on the ENTIRE screen. So at this point she has already seen it and claimed the yellow is due to the nature of the glossy screens, viewing angle, and the screen itself. Obviously she is playing games with me. Im beginning to become frustrated and she sees this, she says, "Ill go check our floor models." I see her go pick up a MBP move it around and then put it down, not even a good 30 seconds of giving it a hard look. It is most apparent on a white screen yet, she didnt even look like she opened another window since she only picked it up and viewed from different angles.
So now she comes back to me, and she says, yes it is definitely viewing angle and that it is on all the floor models. I showed her how it isnt viewing angle by opening up Apple.com and resizing the windows so only the white words Leopard appears. I put it on top of one another and tell her to look directly at it. She says she sees nothing now and their all white. Just a minute ago, when I did this same test she said she could see it but it was the viewing angle! She has gone against her word now! She then says, even if it was a discoloration IT WAS WITHIN SPEC AND SHE DOESNT HAVE TO DO ANYTHING. She can clearly see I am frustrated at this point and says this that TOTALLY is ticking me off....
She gives me this "deal"...
She is willing to exchange the product for another one, HOWEVER if the next MBP has "ANY screen defects, if ithas the SAME problems, I cant exchange it." That was understandable. She then says, "okay? even if there is a dead or stuck pixel I cant exchange it." I was totally blown away by this because she literally ment any screen defect. I asked what if there were a bunch of them? She said no, its within spec. Although this is all true that Apple has no pixel policy they usually will be happy to exchange it out for you as long as you are within the exchange period.
Why am I unhappy with this deal? Im sure when you all buy your macbooks, you want it to be flawless. If there are any flaws you want it fixed or exchanged. However, she threatens me that ANY problems with the screen she wont do anything about it even if it is as apparent as a stuck or dead pixel. As a consumer I have the right to return a merchandise if I am not satisfied, and in this case if there is a flaw like a stuck or dead pixel. Now yes, I can return it regardless with a 10% restocking fee, but if there is such a apparent flaw in the screen as a stuck or dead pixel and she wont take it back? WTF?
I dont think Im being overly sensitive here. I dont think she should have put a consumer into such a position.
