Thanks for the reply. I tried that and tried using all my fingers at one time or another, but it didn't work. I also tried using soft pressure, hard pressure and rubbing my finger on my face for the oil, but none of it worked. I'm hoping someone here has a creative idea that works. I currently use my PW, but it's long and I usually have to re-enter it to get it right. It would just be nice if the finger print worked.