How do the geniuses open the crash logs that show what users have tried?

[cx300]

I was in the Apple store last night with my first gen iPhone (it wouldn't receive calls every now and then and also crashed A LOT so they swapped it out) but the genius plugged it into iTunes, then I looked away for a quick second and when I looked back, he could tell every crash and what I did to attempt to resolve the issue.

Now I know that I can view the crash logs myself, but he had a nice display with graphics and such, the only thing that I can remember is an opening screen asking "Why did the customer bring their iPhone to the Genius today?" or something to that extent...

Thanks!
(Long time reader, first time poster.)

 

[Geniusdog254]

Its the iPhone manager for OS X. It can view logs in real time and a whole bunch of other stuff. Its a free download on Apple's site.

 

[~Wibble~]

Its the iPhone manager for OS X. It can view logs in real time and a whole bunch of other stuff. Its a free download on Apple's site.

Have you got a download link for that?

~Wibble~

 

[cx300]

Thanks! but I cannot seem to find it... is it a developer thing?

 

[Ross1308]

Have you got a download link for that?

~Wibble~

www.google.com

 

[cx300]

www.google.com

...you try googling it and find it...

 

[Ross1308]

Lol i know sorry, shouldnt of said it, i went through about 10 pages then lol

 

[cx300]

haha
its ok, i just really want to get a copy of it!
I don't have the SDK on this machine (its downloading) but maybe it's in there..?
I honestly haven't looked that hard through it

 

[Ross1308]

i want it as well, but i fear my iPhone 3G is dead now

 

[flabombero]

on this same note, can they tell if you jb your phone even after you restored it back to vanilla?

 

[cx300]

anybody...?

 

[cx300]

on this same note, can they tell if you jb your phone even after you restored it back to vanilla?

shouldn't be able to...